Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Training
Additional Information
Timeline
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Belal Ali

Belal Ali

Cabin Senior | Senior Cabin Crew Member
Abu Dhabi

Summary

Experienced and safety-conscious flight attendant with almost 8 years of international cabin crew experience in the GCC (United Arab Emirates) to date. Committed to providing high-class service and hospitality while maintaining discretion and privacy for each and every customer. Demonstrated ability to work in both Economy and Business Class due to operational requirements. Recently promoted to a manager position in December 2022. Boasts a 100% attendance ratio for duty and consistently exceeds customers' and company's expectations. Seeking new challenges to continue expanding knowledge and experience on a daily basis.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Senior Cabin Crew Member

Etihad Airways
Abu Dhabi
09.2015 - Current
  • Had overall responsibility to the aircraft commander for the proper conduct, coordination, and performance of safety and security duties in cabin operations in normal, abnormal, and emergency situations.
  • Coordinated and assigned tasks to all cabin crew, delegated positions and working areas, and in-flight service duties.
  • Conducted the pre-flight safety briefing and ensured all required onboard checks were completed as detailed in the Safety and Emergency procedure Manual
  • Coached cabin crew and assessed their performance.
  • Conducted familiarization for supernumerary cabin crew as required.
  • Ensured efficient communication and coordination with flight crew, cabin crew, and ground staff.
  • Completed flight documentation and ensured compliance with immigration and customs regulations.
  • Welcomed and assisted guests with a genuine smile, introduced self, and led guests to their Seat/Suite.
  • Anticipated guest needs and made each guest feel exclusive, with special attention given to families traveling with children and infants.
  • Created personalized dining experiences and a calm and sophisticated environment, making guests feel at home.
  • Was proactive and polite, ensuring discretion and privacy for guests.
  • Attended workshops and training sessions in customer service, conflict resolution tactics, and safety procedures to stay up-to-date with all new requirements and procedures.
  • Inspected the interior of the aircraft prior to, during, and after flights to make sure emergency equipment was in place.
  • Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.

Customer Service & Business Development Specialist

Minting Corp- Dhab DMCC
Dubai
06.2013 - 08.2015
  • Provided effective assistance and advice to customers utilizing our products or services
  • Communicated professionally and courteously with customers through various channels, including telephone, email, letter, and face-to-face interactions
  • Investigated and resolved complex or long-standing problems that were escalated from customer service assistants, ensuring customer satisfaction
  • Handled customer complaints and major incidents, such as security issues or medical emergencies, with sensitivity and efficiency
  • Managed refunds and compensation requests, ensuring accuracy and timely resolution
  • Maintained accurate records of all customer interactions and correspondences
  • Analyzed statistics and data to evaluate and enhance the level of customer service provided
  • Conducted staff training sessions to promote and maintain a high standard of customer service across the organization

Customer Care Consultant

AT&T U, Sutherland Global Services
Alexandria
03.2012 - 06.2013
  • Managed billing issues for U-Verse customers in the United States, providing consultation to ensure customers received the best value for their money.
  • Facilitated necessary changes and educated U-Verse customers on their services and features.
  • Served as a subject matter expert for my team at "SME", handling all customer escalations and demands.
  • Prepared productivity reports for my team and provided coaching when necessary.
  • Fostered face-to-face relationships with internal and external customers, developing and maintaining positive professional relationships.
  • Supported other teams by delivering presentations on the importance of customer value.
  • Coordinated effectively between my team and management to ensure a professional relationship between both parties.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Sales and Customer Care Representative

Trust Shipping co
Alexandria
02.2011 - 03.2012
  • Delivered comprehensive and effective solutions to customers to meet sales targets and ensure maximum customer satisfaction.
  • Adhered to all company policies and procedures with utmost diligence.
  • Maintained positive communication with team members, customers, regional staff, and management.
  • Provided regular sales reports to the employer and offered feedback on the marketing of both new and established services.
  • Conducted market research to re-evaluate potential market size and identified specific segments that could be efficiently targeted through marketing efforts.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Bachelor of Commerce - Accounting And Finance Department

Alexandria University
Alexandria
01.2006 - 01.2010

Skills

    Adobe Photoshop

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Accomplishments

  • OVERALL "EXCEED EXPECTATIONS' ANNUAL RATING
    4 years in a row at ETIHAD Airways
  • THE BEST CRIFTER (CUSTOMER SATISFACTION)
    FOR THE QUARTER at Sutherland Global Services
  • THE U-VERSE BLUE SFF SUPERSTAR AWARD
    For superior performance in being SMART - FAST - FRIENDLY at Sutherland Global Services

Additional Training

-Attended the Official training program at (INTISA - SAN PAULO)
-Attended the Official training program at AT&T - USA
-The precious metal designing and minting training course at COIN INVEST TRUST - Principality of Liechtenstein and BH MAYER FACTORY - Munich, Germany

Additional Information

-In addition to my regular responsibilities, I was appointed as a founding member of an employee engagement committee. In this role, I co-produced a personal grown Podcast that has more than 2000 listeners around the organization to date as the 1st ever crew led podcast in UAE aviation.


-I work As a part-time Graphic Designer in the Etihad Aviation Group Branding department, I am responsible for designing a wide range of internal and external creative visuals for the Etihad Aviation Group.


*All references are available upon request

Timeline

Senior Cabin Crew Member

Etihad Airways
09.2015 - Current

Customer Service & Business Development Specialist

Minting Corp- Dhab DMCC
06.2013 - 08.2015

Customer Care Consultant

AT&T U, Sutherland Global Services
03.2012 - 06.2013

Sales and Customer Care Representative

Trust Shipping co
02.2011 - 03.2012

Bachelor of Commerce - Accounting And Finance Department

Alexandria University
01.2006 - 01.2010

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Belal AliCabin Senior | Senior Cabin Crew Member