Belal Gad
Dubai,UAE
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Waiter
Four Apple Hotel
Dubai, UAE
2023.09 - Current
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Waiter
Smoky Beach
Dubai, UAE
2021.04 - 2023.08
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Food Runner
Aroos Damascus
Dubai, UAE
2019.05 - 2022.08
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered exceptional, friendly and fast service.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Diploma highest level of service
Kafr Elsheikh Trade
Egypt 2015.09 - 2018.06
Skills
- Food and beverage knowledge
- Cleaning requirements
- Section management
- Interpersonal skills
- Menu memorisation
- Food and beverage service
- Product inventory maintenance
Languages
English
Fluent
Arabic
Proficient (C2)
Timeline
Waiter
Four Apple Hotel
2023.09 - Current
Waiter
Smoky Beach
2021.04 - 2023.08
Food Runner
Aroos Damascus
2019.05 - 2022.08
Diploma highest level of service
Kafr Elsheikh Trade
2015.09 - 2018.06