Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
BELDINE AGBOR

BELDINE AGBOR

ADMINISTRATIVE ASSISTANT
ABU DHABI

Summary

Dedicated administrative professional with successful 5+ years of experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Administrative Assistant

AMARYLLIS FLOWERS
Abu Dhabi
03.2021 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.

Customer Service Cashier

FLORIST ROOM
ABU DHABI
06.2020 - 02.2021
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized various software applications to process customer orders.
  • Met customer service goals and exceeded customer expectations.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Bachelor of Science - ECONOMICS AND AGRIBUSINESS

UNIVERSITY OF BUEA
BUEA, CAMEROON
10.2011 - 12.2015

Skills

Office administration

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Certification

International English Language Testing System (IELTS), [British Council]

Timeline

International English Language Testing System (IELTS), [British Council]

01-2023

Administrative Assistant

AMARYLLIS FLOWERS
03.2021 - 08.2023

Customer Service Cashier

FLORIST ROOM
06.2020 - 02.2021

Microsoft Office Suite, ABCIT, CAMEROON

01-2016

Bachelor of Science - ECONOMICS AND AGRIBUSINESS

UNIVERSITY OF BUEA
10.2011 - 12.2015

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BELDINE AGBORADMINISTRATIVE ASSISTANT