BELDINE AGBOR
ADMINISTRATIVE ASSISTANT
ABU DHABI
Summary
Dedicated administrative professional with successful 5+ years of experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Administrative Assistant
AMARYLLIS FLOWERS
Abu Dhabi
03.2021 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Customer Service Cashier
FLORIST ROOM
ABU DHABI
06.2020 - 02.2021
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized various software applications to process customer orders.
- Met customer service goals and exceeded customer expectations.
- Maintained accurate records of customer transactions for reporting purposes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Science - ECONOMICS AND AGRIBUSINESS
UNIVERSITY OF BUEA
BUEA, CAMEROON 10.2011 - 12.2015
Skills
Office administration
Meeting minutes
Customer and client relations
Scheduling
Team Bonding
Statistical data gathering
Time management
Multi-line phone proficiency
Administrative support
Strong command of English language
Performance improvement
Invoice, LPO, Quotation Processing
Certification
International English Language Testing System (IELTS), [British Council]
Timeline
International English Language Testing System (IELTS), [British Council]
01-2023
Administrative Assistant
AMARYLLIS FLOWERS
03.2021 - 08.2023
Customer Service Cashier
FLORIST ROOM
06.2020 - 02.2021
Microsoft Office Suite, ABCIT, CAMEROON
01-2016
Bachelor of Science - ECONOMICS AND AGRIBUSINESS
UNIVERSITY OF BUEA
10.2011 - 12.2015