Belinda Balugo
Dubai,UAE
Summary
Offering strong interpersonal and communication skills, with knack for building relationships and understanding client needs. Knowledgeable about customer service and team collaboration, with background in administrative tasks and basic sales techniques. Ready to use and develop skills in negotiation, client management, and strategic planning in [Desired Position] role.
Overview
13
13
years of professional experience
Work history
Sales officer
Hytham alraee
Dubai, UAE
03.2023 - Current
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Conducted market analysis to identify new sales opportunities and trends in the industry.
- Collaborated with marketing team to create promotional materials for product launches.
- Provided training and mentorship to junior sales staff to improve their performance and skills.
- Managed sales pipeline effectively, ensuring timely follow-ups with potential leads.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
Live-In nanny
Thagreed alvalawi
Riyadh, Saudi
07.2020 - 12.2023
- Provided attentive care and supervision for children in a nurturing environment.
- Developed and implemented educational and recreational activities to stimulate children's growth.
- Assisted with daily routines including meal preparation and hygiene maintenance for children.
- Communicated effectively with parents regarding children's development and behavioural needs.
- Organised playdates and outings to promote social interactions among children.
- Ensured safety and well-being of children through vigilant monitoring and adherence to guidelines.
- Maintained a clean and organised living space to foster a positive atmosphere for children.
- Supported children's homework and educational tasks to enhance learning experiences.
- Fostered creativity in children through arts and crafts sessions.
- Responded calmly to emergencies, thereby ensuring child safety under all circumstances.
- Changed and bathed babies and supervised baths for older children.
Service crew bigmac
Sonny
Laguna, Philipines
05.2018 - 03.2020
- Delivered exceptional customer service by addressing queries and resolving concerns promptly.
- Maintained cleanliness and organisation of workstations to ensure a safe and welcoming environment.
- Collaborated with team members to efficiently prepare and serve food items during peak hours.
- Assisted in training new staff members on operational procedures and customer interaction techniques.
- Monitored stock levels and reported shortages to ensure timely replenishment of supplies.
- Followed health and safety regulations meticulously to uphold quality standards in food handling.
- Processed customer orders accurately while managing cash transactions and providing change.
- Engaged with customers to enhance their dining experience through friendly and attentive service.
- Consistently arrived at work on time and ready to start immediately.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Sirvice crew
Jenny evangelista
Cavity, Philipines
02.2013 - 01.2016
- Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Maintained cleanliness and organisation of workstations to ensure a welcoming environment for guests.
- Collaborated with team members to prepare food items following health and safety regulations.
- Assisted in training new staff members on operational procedures and customer interaction techniques.
- Monitored inventory levels and reported shortages to management to support efficient stock management.
- Adapted to fast-paced work environment by prioritising tasks and managing time effectively during peak hours.
- Engaged with customers to create a positive dining experience and encourage repeat visits.
- Executed cash handling procedures accurately during transactions to maintain financial integrity of operations.
- Ensured timely food delivery to enhance dining experience.
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Took extra steps to accommodate special dietary needs or requests from guests, improving overall dining experience.
Education
Higher National Diploma -
Patoc national high school
Leyte06.2005
NVQ Level 3 - Technology Education
Patoc elemintary school
Dagami lyte06.1999
Skills
- Sales reporting
- Customer retention techniques
- Product launch expertise
- Closing sales
Languages
English
Upper intermediate
B2
Arabic
Elementary
A2
Philino
Beginner
A1