BELINDA STELLA NAKAZZI
Summary
Dedicated Customer Service Professional with extensive experience in sales, retail, and hospitality. Proven Team Supervisor leading diverse groups to achieve operational goals. Skilled in conflict resolution and strategic planning, fostering collaboration and enhancing team performance through motivational leadership. Committed to delivering high-quality results aligned with organisational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CREW LEADER - CERTFIED TRAINER
CHIPOTLE - MH ALSHAYA
01.2025 - Current
- Oversee daily restaurant operations during assigned shifts
- Supervises all restaurant activities to ensure smooth functioning
- Ensure food safety, cleanliness, and service standards are consistently met
- Manage crew assignments and monitor workflow
- Handle customer concerns and resolve issues professionally
- Support management with opening/closing procedures
- Mentored learners to enhance subject confidence and competence.
- Conducted assessments to evaluate trainee progress and identified areas for improvement.
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Assessed student progress to respond to additional support needs.
- Maintained up-to-date knowledge of industry best practices to incorporate into training programmes.
- Supervised inventory control, conducted stock checks, and reordered merchandise to ensure optimal stock levels.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Trained staff to maintain composure and professionalism during difficult encounters.
- Conducted inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.
HOST
PF CHANGS - MH ALSHAYA
01.2020 - 12.2024
- Welcomed guests upon arrival to create a friendly atmosphere.
- Assisted guests with seating arrangements while considering preferences and accessibility.
- Facilitated communication between guests and management to address feedback and inquiries.
- Monitored dining area to ensure cleanliness and comfort, addressing spills promptly.
- Handled telephone enquiries professionally, providing accurate information on services.
- Carried out basic administrative tasks to support staff needs.
- Adapted to changes in seating arrangements, demonstrating flexibility and problem-solving skills.
- Cleaned reception area regularly to maintain a professional appearance.
- Supported guests with knowledgeable assistance for diverse needs.
- Guided guests through menu options, demonstrating knowledge of food and beverages.
Airport Passenger service clerk
SLEEP AND FLY LOUNGE
01.2016 - 01.2018
- Maintaining counters and serving customers
- Provide to the passengers an exceptional level of customer service at all times
- Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
- Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained
- Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes
- Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight
- Responsible to restock shelves and coolers
- Answer phone calls and other duties assigned as directed by the Lounge Supervisor
- Any other duties associated with the job classification
- Ensuring that areas of work and tables are kept to a high standard of cleanliness throughout the day
- Completing production, wastage, temperature and cleaning records. Report discrepancies to the Head Chef
- Maintaining stocks and supplies, working with Chefs and back of house staff to provide an efficient service
- Maintaining portion control
- Assisting the bar attendant as required
- Complying with all company and legal procedures relating to food safety, hygiene, health and safety and personal requirements
- Carrying out training and reasonable requests as required by your line manager
- DUBAI INTERNATIONAL AIRPORT
HOSTESS
LAKE VICTORIA SERENA AND GOLF RESORT
01.2015 - 01.2017
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
HOSTESS
SHERATON HOTEL
01.2013 - 01.2015
- Warmly and graciously greet all guests upon arrival.
- When possible, open the front door for guests entering or leaving the restaurant.
- When immediate seating is limited, record guest names and number of people in party.
- Provide guests with estimated waiting time.
- Call out name and number of party when tables become available.
- Accommodate special seating requests for guests whenever possible.
- Seat guest guests based on guest preferences and balancing of customer flow in service stations.
- Upon seating, offer guests a menu and inform them of their server's name. Inspect table for Proper presentation and completeness.
- Relay messages to servers and bus persons as needed.
- Thank guests as they leave and invite them to return.
- Attends all scheduled employee meetings and brings suggestions for improvement.
- UGANDA
WAITRESS
PACIFIC HOTEL
01.2011 - 01.2013
- Set banquet rooms and halls as per instructions of the event manager.
- Prepare rooms in terms of adjusting lights and setting appropriate temperature.
- Ensure that all decorations have been set in accordance to the instructions.
- Greet guests in a cordial manner as they arrive.
- Offer welcome drinks and ask guests if they need any additional items.
- Set banquet table with dishes.
- Carry food trays to the tables.
- Ensure that food is replenished in a quick manner.
- Deliver beverages as per guests' instructions.
- Clear dishes and flatware once the event has ended.
- KAMPALA UGANDA
Education
DIPLOMA - HUMAN RESOURCE MANAGEMENT
MAKERERE UNIVERSITY
UGANDASkills
- Coaching and mentoring
- Customer relationship management
- Problem solving
- Conflict resolution
- Inventory control
- Team leadership
- Communication skills
- Operational oversight
- Performance evaluation
Language Proficiency
ENGLISH
SWAHILI
ARABIC
Attributes
- Ability to provide top notch customer service in a fast-paced environment.
- A positive attitude and ability work well under pressure with all restaurant staff.
- High-quality work while unsupervised.
- Able to work in a standing position for long periods of time.
- Able to safely lift and easily maneuver trays of food when necessary.
- Willing to follow instructions and ask questions for clarification if needed.
- Able to handle money accurately and operate a point-of-sale system.
- Able to work in a busy restaurant environment.
Certification
- Level [Number] [Area of certification]
- [Type] Licence
- [Area of study] certified
- [Area of certification] certified
Interests
- MUSIC
- ADVENTURE
- SWIMMING
- RUNNING
- TRAVELLING
- CYCLING
Accomplishments
- Created and developed critical [Type] policies to consistently exceed quality and production targets.
- Planned and coordinated [Type] projects resulting in increased [Result].
Timeline
CREW LEADER - CERTFIED TRAINER
CHIPOTLE - MH ALSHAYA
01.2025 - Current
HOST
PF CHANGS - MH ALSHAYA
01.2020 - 12.2024
Airport Passenger service clerk
SLEEP AND FLY LOUNGE
01.2016 - 01.2018
HOSTESS
LAKE VICTORIA SERENA AND GOLF RESORT
01.2015 - 01.2017
HOSTESS
SHERATON HOTEL
01.2013 - 01.2015
WAITRESS
PACIFIC HOTEL
01.2011 - 01.2013
DIPLOMA - HUMAN RESOURCE MANAGEMENT
MAKERERE UNIVERSITY