Bella Belen Repillo
Summary
Detail-oriented Office Manager with expertise in optimising office operations and enhancing team productivity. Strong background in customer service and administration, facilitating effective communication and problem resolution. Committed to collaborative teamwork and process improvement, ensuring that staff responsibilities are executed efficiently and professionally.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Office Manager/ Personal Assistant
Caretech MENA Managing Office Ltd.
Dubai
08.2020 - Current
- Delivered comprehensive administrative support to senior management, aiding in decision-making processes and project management.
- Managed daily office operations, coordinated meetings, and scheduled appointments for the CEO and the COO.
- Coordinated diaries, scheduled meetings, and arranged travel itineraries for CEO and COO, optimising time management for key executives.
- Delegated office administration tasks for smooth front-of-house management.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
- Facilitated internal communication by distributing memos, updates, and relevant information to all staff members.
- Served as the primary point of contact for internal and external stakeholders, facilitating effective communication across all levels.
- Applied strong problem-solving skills to address and resolve office-related issues promptly, minimising disruption to business operations.
- Implemented office policies and procedures to enhance operational efficiency and staff adherence to best practices.
- Processed invoices, financial reports, and conducted bank reconciliations to support the finance department.
- Processed expense claims and managed petty cash, maintaining accurate financial records for audit purposes.
- Maintained standardised accounting records to support financial controls.
- Supported the finance team during end-of-year audit preparations- supplying all the documents needed for audit.
- Administered HR duties, including maintaining employee records, processing new hire paperwork, and overseeing payroll activities.
- Interviewed and hired staff based on job and team fit.
- Assessed staff capacity to maximise office productivity levels.
- Organised training to teach new office workers in processes and important policies.
- Scheduled workers and allocated resources for routine office operations and special projects.
- Coordinated monthly meetings and appointments for office staff.
- Compiled and presented regular reports on office expenditure, identifying opportunities for cost reduction and enhancing financial oversight.
- Managed inventory of office supplies, negotiated with suppliers, and placed orders to maintain optimal stock levels.
- Made travel arrangements for staff on business trips, liaising with individual staff members to accommodate all requirements.
- Reviewed and updated health and safety protocols, conducting regular drills to ensure staff preparedness in emergencies.
- Handled confidential documents and correspondence with discretion, upholding the privacy and security of sensitive information.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Collaborated with HR to address employee concerns and foster a positive work environment conducive to high morale.
- Managed accounts payable and receivable for CEO's household, including staff payments, deliveries, visas, and insurance.
- Coordinated various personal and professional requests for CEO's family members, ensuring efficient handling and support.
Marketing Manager
Safico Incorporated
07.2018 - 07.2020
- Conducted market surveys to gather consumer insights and trends, and set appointments with potential buyers;
- Engaged customers by presenting product samples, production plans, and delivery schedules;
- Endorsed closed orders to Operations for manufacturing and followed up to ensure timely deliveries;
- Developed excellent working knowledge of industry trends regarding our product to make improvements in processes.
- Handled customer concerns and escalated major issues to the General Manager.
Operations/ Marketing Manager
Mcfearin Tailoring
12.2014 - 05.2018
- Achieved service time and quality targets.
- Maximised customer engagement and satisfaction by delivering good quality products on time .
- Engaged customers to understand needs and enhance service delivery.
- Resolved customer queries using effective communication and step-by-step solutions, improving satisfaction.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Prepared written communications, including quotations, design presentations, and negotiation documents, to support sales processes.
- Built and maintained courteous and effective working relationships.
- Assumed additional responsibilities to support team objectives.
Office Manager/ Personal Assistant
World Class Services Commercial Broker LLC.
06.2008 - 11.2014
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Scheduled workers and allocated resources for routine office operations and special projects.
- Liaised with external vendors and service providers, ensuring timely delivery of services and goods to the office.
- Negotiated lease agreements and managed office space allocations, optimizing resources to accommodate business growth.
- Ordered cost-efficient office supplies and stationery to meet operational requirements.
- Oversaw effective file management to keep office records up-to-date.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Answered department emails within target timeframes to meet company communication targets.
Education
Bachelor of Business Administration - Bachelor in Business Management
University of the Philippines , Lahug Cebu
Lahug, Cebu , Philippines01-1983
Skills
- Office management
- Business administration
- General administration
- Administrative coordination
- Executive support
- Calendar management
- Email management
- Client relations
- Customer relationship management
- Payroll administration
- Expense tracking
- Excel expertise
- Employee management
- Office applications
- Employee management
- Staff management
- Email management
Languages
English
Advanced
C1
Tagalog
Advanced
C1
Additional Information
- Nationality : Filipina
- Birthdate : October 2, 1966
- Drivers License issued : April,2026
References
- Will be given upon request.
Timeline
Office Manager/ Personal Assistant
Caretech MENA Managing Office Ltd.
08.2020 - Current
Marketing Manager
Safico Incorporated
07.2018 - 07.2020
Operations/ Marketing Manager
Mcfearin Tailoring
12.2014 - 05.2018
Office Manager/ Personal Assistant
World Class Services Commercial Broker LLC.
06.2008 - 11.2014
Bachelor of Business Administration - Bachelor in Business Management
University of the Philippines , Lahug Cebu