BELTUS ACHU MOKOM
Dubai
Summary
Organized and dependable pet care expert successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
PET BOARDING FACILITY MANANGER
PETSVILLE
03.2022 - 04.2024
- Supervised staff in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Managed check-ins and check-outs efficiently, ensuring accurate record-keeping and client satisfaction.
- Assisted in marketing efforts promoting our boarding services through various channels such as social media, website updates, and community events.
- Implemented proper hygiene practices throughout the facility to minimize risk of illness transmission among dogs being boarded.
- Conducted thorough assessments upon arrival to identify any potential issues or concerns regarding a dog's well-being during their stay.
- Supported special needs dogs by administering medications, following dietary restrictions, and providing extra attention as needed.
- Enhanced customer satisfaction by providing personalized care and attention to each dog boarded at the facility.
- carrying out and contributing in staff training efforts, sharing expertise in canine behavior management strategies with team members as needed.
- Ensured timely feeding schedules, providing appropriate portions based on each dog''s nutritional needs.
- Streamlined scheduling processes for increased efficiency in booking reservations and managing space availability.
- Maintained a clean and safe environment for all dogs, conducting regular inspections of boarding areas.
- Liaised effectively with veterinarians when necessary, advocating for the best interests of the pets entrusted in our care.
- Collaborated with team members to ensure smooth operations and high-quality care for all pets.
- Follow up with the Cleaning and maintenance of kennel areas to optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Make sure animals are clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- follow up with customers and updating them with photos and videos of their pets on board
PET SHOP SUPERVISOR
FURRYFRIENDS
10.2019 - 10.2021
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Performed routine health assessments on animals under our care by observing their behavior and physical condition, ensuring optimal wellbeing.
- Checked incoming orders and organized new stock.
- Partnered with local rescue organizations to host adoption events at the store location, increasing awareness about adoptable pets in need of homes.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Improved store efficiency by implementing new inventory management processes.
- Assisted customers with selecting appropriate pet nutrition products, contributing to healthier pets and happier owners.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Follow up with the cleaning of animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Analyzed sales data regularly to make informed decisions about future promotions or stock adjustments.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Increased sales revenue with targeted customer engagement strategies.
- Trained other employees on how to operate scanners for inventory counts.
- Created employee schedules to align coverage with forecasted demands.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Collaborated with fellow team members to create engaging in-store events promoting pet adoption, wellness, and training services.
Education
ANIMAL BEHAVIOUR AND WELL BEING
ANIMAL KINGDOM
BAMENDASkills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building Maintenance
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
PET BOARDING FACILITY MANANGER
PETSVILLE
03.2022 - 04.2024
PET SHOP SUPERVISOR
FURRYFRIENDS
10.2019 - 10.2021
ANIMAL BEHAVIOUR AND WELL BEING
ANIMAL KINGDOM
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