Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Acquiredskills
Timeline
Generic

SARAH OYUGI WANJIRU

Nairobi,30

Summary

To gain hands on experience in providing outstanding guest service, coordinating smooth operations, and ensuring attention to detail in a dynamic hospitality environment. Looking to contribute to a team that values excellence in guest experiences and operational efficiency.


Overview

Work History

Food and Beverage Staff

Fairmont hotel
  • During the food tasting events I had the privilege to work as a Food and beverage staff
  • Contributed to higher sales by upselling menu items and promoting daily specials to guests.
  • Provided support during events or catering functions, working closely with event coordinators to meet specific requirements for successful execution.
  • Improved safety standards by adhering to proper food handling procedures and consistently monitoring expiration dates.
  • Supported team members during peak hours, multitasking between various roles as needed.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to guests to ensure their satisfaction and future referal.

Housekeeper Trainee

Boma Inn Hotel
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Food and Beverage Staff Trainee

Boma Inn Hotel


  • Attended training courses to build understanding of processes, techniques, and industry.
  • Learned new materials, processes, and programs quickly.
  • Assisted in conducting market research, providing valuable data for strategy development.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Engage with guest to meet their needs and ensure their satisfaction with service.

Chef Trainee

Boma Inn Hotel
  • Streamlined plating process with proper portion control, reducing food waste and increasing profits.
  • Planned menus for different events, seasons and customer requests.
  • Collaborated with head chef to develop innovative menu items, attracting new customers and boosting sales.
  • Contributed to successful catering events by preparing large quantities of food while maintaining quality standards.
  • Maintained food safety and sanitation standards.
  • Monitored food quality and presentation to maintain high standards.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.

Intern

Education

Certificate - hospitality management

Boma international hospitality college
04.2025

Kenya Certificate of Secondary Education -

Newlight senior girls
11.2023

Kenya Certificate of Primary Education -

The Green Garden Schools
10.2019

Skills

  • Customer Service
  • Teamwork
  • Food and Beverage Knowledge
  • Time Management
  • Attention to detail
  • Communication

Languages

English
Kiswahili
French
Beginner (A1)

Personal Information

  • Date of Birth: 05/06/05
  • Nationality: Kenyan

Acquiredskills

  • Customer Service: Strong ability to interact positively with guests and address their needs effectively.
  • Teamwork: Experience working collaboratively in diverse teams to ensure smooth operations.
  • Food and Beverage Knowledge: Understanding of food and beverage service standards and menu offerings.
  • Time Management: Effective in managing multiple tasks and priorities in a fast-paced environment.
  • Attention to detail: Commitment to maintaining high standards in service and presentation.
  • Communication: Good verbal and written communication skills for clear interactions with guests and team members.

Timeline

Kenya Certificate of Secondary Education -

Newlight senior girls

Kenya Certificate of Primary Education -

The Green Garden Schools

Food and Beverage Staff

Fairmont hotel

Housekeeper Trainee

Boma Inn Hotel

Food and Beverage Staff Trainee

Boma Inn Hotel

Chef Trainee

Boma Inn Hotel

Intern

Certificate - hospitality management

Boma international hospitality college

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SARAH OYUGI WANJIRU