BENAMI NASTHER BWIRE
Dubai
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
16
16
years of professional experience
Work History
Sales Associate
TURKISH TOUCH BED LINEN
Dubai
12.2022 - 09.2023
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Representative
USA PAVILLIION EXPO 2020
Dubai
05.2021 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Retail Sales Associate
Valentino Begs in LandMark Group
Dubai
01.2018 - 03.2021
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
- Inspected purchased items for defects before handing them over to customers.
Receptionist
Muscat City Hotel Oman
Muscat
03.2015 - 11.2017
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Cashier
Nakumatta Super Market
02.2008 - 06.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Arts - Uganda Advanced Certifcate of Education
St John's Collage
Uganda10.2011
High School Diploma -
Busia Trust Secondary School
09.2009
Skills
- Payment Processing
- Sales Development
- Customer Needs Assessment
- Business Development
- Time Management
- Store Opening and Closing
- Relationship Selling
Languages
English
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Swahili
Proficient (C2)
C2
Accomplishments
- Employee of the month and year.
- Certificate of appreciation.
- Certificate of Recognition at USA Pavillion Expo 2020.
References
References available upon request.
Timeline
Sales Associate
TURKISH TOUCH BED LINEN
12.2022 - 09.2023
Customer Service Representative
USA PAVILLIION EXPO 2020
05.2021 - 07.2022
Retail Sales Associate
Valentino Begs in LandMark Group
01.2018 - 03.2021
Receptionist
Muscat City Hotel Oman
03.2015 - 11.2017
Cashier
Nakumatta Super Market
02.2008 - 06.2014
Associate of Arts - Uganda Advanced Certifcate of Education
St John's Collage
High School Diploma -
Busia Trust Secondary School
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