BENARD MUKUMBYA
Dubai,United Arab Emirates
Summary
Results-driven professional skilled in SAP modules, Microsoft Office, and customer relationship management software. Expertise in product demonstrations and visual merchandising supports effective B2C sales and customer engagement. Strong knowledge of travel geography and airline codes enhances flight safety. Focused on leveraging these competencies to excel in customer-centric roles.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Sales Officer
Carrefour Majid Al Futtaim Hypermarkets UAE
Dubai, Dubai
2020.08 - Current
- Implemented new sales techniques for improved results.
- Prepared detailed sales reports, provided insights into performance trends.
- Collaborated closely with key clients for maintaining relationships.
- Travelled across regions to represent company at trade fairs and exhibitions.
- Boosted product visibility by organizing promotional events and campaigns.
- Enhanced brand awareness with innovative marketing tasks.
- Developed strategic plans for better market reach.
- Oversaw design of promotional materials, ensured brand consistency.
- Organized training sessions to improve team's selling skills.
- Assured adherence to regulatory guidelines whilst promoting products and services.
- Increased sales target by 11% during certain promotion events like DSF, Back to School and other events
Passenger Service Agent
Menzies Aviation
Kampala, Uganda
2017.12 - 2019.11
- Accelerated check-in process by verifying passenger documents promptly.
- Managed disruption cases, including denied boarding and flight cancellations, ensuring passenger comfort and clear communication.
- Created comfortable travel experience for passengers by handling their queries efficiently.
- Delivered excellent customer service to ensure repeat business from passengers.
- Reviewed passports and travel documentation, issuing boarding passes upon completion.
- Facilitated smooth baggage handling for improved passenger convenience.
- Coordinated with ground staff to improve airport operations and enhance passenger experience.
- Coordinated with flight crew to ensure seamless provision of in-flight services.
- Reassured distressed passengers, creating supportive environment for those confused or lost.
- Managed ticket counter operations diligently for streamlined processes.
- Coordinated team member schedules to maintain operational efficiency. and work assignments.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Managed over 50 customer calls per day regarding flight details.
- Identified add-on sales opportunities by analyzing client needs, budgets and preferences.
Education
Diploma - Information Technology and Business Studies
YMCA Comprehensive Institute
Uganda 2015.09 - 2018.01
Skills
- B2C sales
- Product demonstrations
- CRM software
- SAP proficiency
- Office suite skills
- Deadline management
- Multilingual communication
- Adaptability and Flexibility
- Confident public speaking
- Effective verbal articulation
- Content creation
- Responsibility for others
Accomplishments
- Distinction in 2 Courses
- Spark of the month excellence award
- Best performer in Ms office packages at Access Knowledge Africa
- Food Safety Training Level 1&2
- Certificate in SAP (HANA) modules
Languages
English
Fluent
Affiliations
- Camping, Music and Documentaries
References
References available upon request.
Timeline
Sales Officer
Carrefour Majid Al Futtaim Hypermarkets UAE
2020.08 - Current
Passenger Service Agent
Menzies Aviation
2017.12 - 2019.11
Diploma - Information Technology and Business Studies
YMCA Comprehensive Institute
2015.09 - 2018.01