Benardeth Osiemo
Dubai,United Arab Emirates
Summary
Results-driven individual with talent for building high-performance teams and driving revenue growth. Expert in creating and executing strategic sales plans, leading to increased market share and improved customer satisfaction. Known for fostering long-term client relationships and delivering on business objectives.
Offering strong interpersonal and communication skills, with knack for building and nurturing client relationships. Knowledgeable about market trends and skilled in identifying customer needs to drive sales growth. Ready to use and develop negotiation, leadership, and strategies.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Sales supervisor
Fabram (Harvey Nichols)
Dubai, UAE
04.2024 - Current
- Guiding team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Brought on board new ideas that resulted to business Growth(efficiency on deliverables)
- Optimized sales methods to best engage, acquire and retain customers.
- Managed team of 10 sales staff, driving performance with motivational strategies to exceed sales targets.
- Increased our sales by 20% from previous achievements
- Maintained ownership of retail items sales pipeline, sourcing and developing new business opportunities to drive sales.
Assistant supervisor(sales)
loreal East africa
Nairobi, Kenya
02.2019 - 12.2023
- Conducted detailed market analysis to identify new opportunities.(penetrated newly launched product into the market)
- Negotiated lucrative contracts to secure long-term customer commitment.( for client payments and brand positioning in all tiers)
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.(4ps in sales)
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Led high-performance sales teams, ensuring achievement of targets.(The main goal improved sales with a 30% increment every year)
Teamleader
Loreal
Nairobi, Kenya
04.2016 - 01.2019
- Led project coordination, resulting in timely delivery(learning the strengths of the team)
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Introduced innovative solutions which maximised output without compromising quality.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Led shifts and motivated team to drive sales as a main KPI
Sales/promoter
Loreal
Nairobi, kenya
05.2014 - 03.2016
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.(achieving targets above given target)
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Maintained detailed records of sales activities for accurate forecasting.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Collaborated closely with marketing team to develop sales strategies.
- Retained customers by building rapport and delivering tailored product recommendations.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
Education
Diploma of Education - school of health science, community health
Mount Kenya University
05.2010 - 09.2013
High School - Certificate of Secondary education
Kaggwa Girls
01.2005 - 10.2009
Skills
- Field sales reporting
- Sales ability
- Sales trend understanding
- Customer services excellence
- Knowledge of erp systems
- Problem analysis
- Data interpretation
Affiliations
- Reading, Travelling, Computer Games
Custom
Personal Information
Timeline
Sales supervisor
Fabram (Harvey Nichols)
04.2024 - Current
Assistant supervisor(sales)
loreal East africa
02.2019 - 12.2023
Teamleader
Loreal
04.2016 - 01.2019
Sales/promoter
Loreal
05.2014 - 03.2016
Diploma of Education - school of health science, community health
Mount Kenya University
05.2010 - 09.2013
High School - Certificate of Secondary education
Kaggwa Girls
01.2005 - 10.2009
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