BENBIE FAITH TULANG NALAM
Customer Protection Analyst
Makati
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
English Tutor
Overseas Filipino Worker
Kuwait
05.2022 - 08.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Met with students and discussed educational goals and expectations.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Improved students' written and verbal English skills through personalized learning programs.
- Conducted academic skill reviews and led workshops to develop writing skills and language comprehension.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Conducted tutoring sessions at schools, homes and public spaces.
- Administered standardized tests to assess student strengths and weaknesses.
Customer Protection Analyst
William Hill Group
Paranaque
02.2020 - 01.2022
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Installed system updates to address vulnerabilities and reduce security issues.
- Researched and adopted new technologies to add value to existing offerings.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Enhanced interfaces to promote better functionality for users.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Bachelor of Science - Hotel And Restaurant Management
Surigao State College of Technology
Narciso Street, Surigao City 03.2015 - 04.2019
Associate of Arts - Cosmetology
Surigao State College of Technology
Narciso Street, Surigao 04.2010 - 05.2014
Skills
Product and service solutions
undefinedAdditional Information
Parklane International Hotel On the job training May 2016 to June 2016
*Front Office department (back office telephone operator and reservation)
*Food and beverage (Cold kitchen)
Hotel Solibao Surigao October 2018 to April 2019 On the job training
*Front Office department (Front desk telephone operator and reservation)
*Food and Beverage (Banquet Waitress)
Timeline
English Tutor
Overseas Filipino Worker
05.2022 - 08.2023
Customer Protection Analyst
William Hill Group
02.2020 - 01.2022
Bachelor of Science - Hotel And Restaurant Management
Surigao State College of Technology
03.2015 - 04.2019
Associate of Arts - Cosmetology
Surigao State College of Technology
04.2010 - 05.2014
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