BENEDICTA Monis
SHARJAH,UAE
Summary
ADMINISTRATIVE ASSISTANT
Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Seeking to contribute my exceptional customer service, organizational, and interpersonal skills to ensure a seamless and positive experience for clients and team members.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Administration assistant
NMC Royal Hospital
Sharjah, UAE
08.2022 - Current
- Sorted and distributed business correspondence to correct department or staff member.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Promoted a welcoming environment while managing the receptionist area and fielding requests for information.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Handled back office data in the Medical records department.
- Handled telephone and email inquiries regarding patient reports.
- Sorting and segregating the medical reports.
- Scanning and Indexing of In patient and Out patient documents.
- Auditing of any discrepancy in IP and OP documents.
- Handled MOH attestation for sick leave, birth and death certificates and medical reports.
- Handled basic billing of reports and registration of patients.
- Worked on softwares like INSTA and HMS.
Administrative assistant
Fr Mullers Medical College Hospital
Mangalore , India
08.2016 - 01.2022
- Kept and maintained accurate filing system for preservation of office information.
- Ordered office supplies and researched new deals and suppliers.
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Provided printing, photocopying scanning support to colleagues.
- Screened incoming phone calls and relayed detailed messages.
- Sending laboratory and radiology reports through email.
- Handling office reception by interaction with patients via Phone, Email and in person.
- Experienced in office management and computer application.
- Handled front office billing. Ex: Registration, Health card billing and Admission charges.
- Handled prerequisite queries of insurance claims.
- Worked in BACKBONE Software.
Education
PUC - Commerce
St. Martha's Pre University
India 06.2011 - 05.2013
Bachelor of Commerce - Commerce
Padua College of Commerce and Management Studies
India 06.2013 - 04.2016
Skills
- Attendance records preparation
- Time management
- Planning and Execution
- Good Communication
- Customer Service
- Multi-Tasking
- Team Management
- Record Keeping
Languages
English
Fluent
Hindi
Fluent
Kannada
Native
Konkani
Fluent
Certification
- Banking Course
- Computer Accounting programme
- Tally ERP and Typing
- Basic MS office
Timeline
Administration assistant
NMC Royal Hospital
08.2022 - Current
Administrative assistant
Fr Mullers Medical College Hospital
08.2016 - 01.2022
Bachelor of Commerce - Commerce
Padua College of Commerce and Management Studies
06.2013 - 04.2016
PUC - Commerce
St. Martha's Pre University
06.2011 - 05.2013
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