Benis Bih Muna
Finance Analyst
Dubai,DU
Summary
Resourceful professional with a strong background in financial control and compliance. Adept at monitoring transactions, conducting reporting, and supporting risk management. Committed to driving improvements in operational efficiency and customer relations. Currently pursuing a Master’s in Economic Policy, aiming to transition into economic analysis, financial risk, and policy-oriented roles. Highly adaptable, analytical, and experienced in international work environments.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
DP World Logistics
Dubai UAE
11.2021 - Current
- Managed customer relations for international shipping and logistics operations.
- Coordinated with cross-functional departments to resolve operational and financial issues.
- Handled high-volume client inquiries, contracts, and service requests.
- Improved customer satisfaction and retention through proactive communication.
- Supported billing, documentation, and compliance processes.
Customer Controller
EMI Money Agency
Bamenda -Cameroon
04.2016 - 12.2018
- Monitored financial transactions and internal controls.
- Conducted account reconciliations and financial reporting.
- Supported risk management and regulatory compliance processes.
- Assisted in auditing and fraud prevention measures.
- Prepared financial performance reports for management.
Cashier
Microfinance Institute
Cameroon
11.2014 - 01.2016
- Managed daily cash transactions and customer accounts.
- Ensured compliance with financial procedures and regulations.
- Supported loan processing and customer financial services.
- Maintained accurate financial records and reporting.
Education
Bachelor of Science - Banking And Finance
National Polytechnic Institute Bambui
Bamenda Cameroon10-2014
Skills
- Customer service
- Banking operations
- Problems Solving
- Financial control
- Risk monitoring
- Compliance
- Reporting
- Auditing
Timeline
Customer Service Officer
DP World Logistics
11.2021 - Current
Customer Controller
EMI Money Agency
04.2016 - 12.2018
Cashier
Microfinance Institute
11.2014 - 01.2016
Bachelor of Science - Banking And Finance
National Polytechnic Institute Bambui