Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Hi, I’m
Benjamin Ogbeide
Waiter
Dubai
Summary
Overview
6
years of professional experience
10
years of post-secondary education
1
Language
Work History
Onelife Kitchen And CafeDubai
Head Waiter
01.2021 - Current
Job overview
- Managed food resources, memorized orders, and coordinated customer service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Greeted new customers, discussed specials, and took drink orders.
Mara Lounge And RestaurantDubai
Waiter
01.2019 - 12.2020
Job overview
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Five JVC, Dubai.Dubai
Waiter
01.2017 - 12.2019
Job overview
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
- Informed customers about daily and seasonal specials.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Lagos State UniversityLagos State, Nigeria
Bachelor of Science from Computer And Information Sciences
09.2007 - 09.2012
University Overview
Travis Christian CollegeBenin City, Edo State.
High School Diploma
09.1995 - 09.2000
University Overview
Skills
Menu presentation
Timeline
Head Waiter
Onelife Kitchen And Cafe
01.2021 - Current
Waiter
Mara Lounge And Restaurant
01.2019 - 12.2020
Waiter
Five JVC, Dubai.
01.2017 - 12.2019
Lagos State University
Bachelor of Science from Computer And Information Sciences
09.2007 - 09.2012
Travis Christian College
High School Diploma
09.1995 - 09.2000
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