Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
BENJAMIN PACACO CASUMPANG

BENJAMIN PACACO CASUMPANG

Al Furjan, Jebel Ali, Dubai

Summary

Multi-talented Restaurant Manager with more than 9 years of experience in the Hospitality Industry. Working my way from the ground and up in all aspects of café and restaurant operations. Results-oriented and always focused on safeguarding both guest needs and business expectations are exceeded while ensuring that the standards for individual and overall team performance are enforced.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Manager / Junior Hr

Billy’s Hamburgers Restaurant
Dubai
09.2023 - Current
  • Oversees food preparation, ensuring compliance with health, safety, food handling and hygiene standards.
  • Manage shift and implement floor control standards during operations.
  • Attend to customer feedback and concerns.
  • Product control in ordering and wastage, Implementing weekly schedule for both FOH and BOH.
  • Responsible for maintaining the restaurant’s revenue, profitability and quality goals.
  • Document feedback and conduct follow-through and corrective action, when necessary.
  • Manage consistent implementation of Code of Conduct and all HR Legal requirements and procedure.

SHIFT MANAGER

SALT Restaurant
Dubai
04.2021 - 08.2023
  • Oversee end to end service and a team of 75 staff members.
  • Responsible for maintaining the restaurant’s revenue, profitability and quality goals.
  • Ensures efficient restaurant operations, as well as maintain high productivity, quality and customer service standards at all times.
  • Manage the day-to-day function of the outlet and employees, facilities, sales and costs.
  • Control and analyze the quality level of product and service.
  • Control stocks for daily use in the restaurant to ensure service requirements are met.

RESTAURANT SUPERVISOR

Fix Café
Dubai
09.2018 - 03.2020
  • Prepare and maintain all financial and administrative reports of the restaurant.
  • Purchase and manage products and items specifically for the store – inventory.
  • Organize and supervise allocations and team brief for the FOH and BOH.
  • Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
  • Maintain the quality of food served to the guests.
  • Oversee health code compliance and sanitation standards.
  • Seek ways to cut waste and decrease operation costs.
  • Entertains guests and promotes different foods served by the restaurant.
  • HWH Hospitality Investment LLC

STORE MANAGER

Subway Restaurant
Riyadh
02.2014 - 02.2016
  • Maintain and increase the outlet’s revenue and profitability.
  • Ensures that hygiene and grooming are met.
  • Achieves or exceeds sales goals through hard work and motivating fellowship.
  • Ensures any guest issues are addressed immediately and resolved in a manner which exceeds the guest’s expectation.
  • Estimate consumption, forecast requirements and maintain inventory.
  • Manage shift and implement floor control standards during operations.
  • Manage effective management-team members communication feedback coaching and discipline during shift.
  • Attend to customer feedback and concerns.

Education

Bachelor of Business Administration - Human Resource Development Management

Liceo De Cagayan University
CDO, Misamis Oriental, Philippines

Skills

  • Operations Management
  • Quality Control
  • Budgeting/Cost Control
  • Restaurant Promotion Management
  • Menu Planning
  • HR Works
  • Strong customer service skills
  • Food Purchasing
  • Employee Scheduling & Training
  • Inventory
  • Time Management
  • Managing online food aggregators
  • Employee Scheduling & Training
  • Inventory
  • Time Management
  • Managing online food aggregators

Certification

Person-In-Charge (PIC-Advanced), TSI Quality Services, Dubai, UAE, 2024-01-20, 2029-01-19

Timeline

Restaurant Manager / Junior Hr

Billy’s Hamburgers Restaurant
09.2023 - Current

SHIFT MANAGER

SALT Restaurant
04.2021 - 08.2023

RESTAURANT SUPERVISOR

Fix Café
09.2018 - 03.2020

STORE MANAGER

Subway Restaurant
02.2014 - 02.2016

Bachelor of Business Administration - Human Resource Development Management

Liceo De Cagayan University
BENJAMIN PACACO CASUMPANG