Benjamin Price
Dubai,United Arab Emirates
Summary
Dedicated and experienced Senior Flight Purser with 17 years at Emirates Airlines, specialising in leadership, inflight operations, and cabin crew development. Proven track record in safety training, team management, customer service excellence, and performance improvement. Skilled in training delivery, coaching, and cross-cultural communication. Passionate about developing capable, confident onboard leaders aligned with Emirates’ standards and values.
Core Competences
- Leadership Training and Facilitation.
- Cabin Crew Development.
- Safety and Emergency Procedures.
- Performance Coaching and Feedback.
- Multicultural Team Management.
- Customer Experience Resolution.
- Communication and Interpersonal Skills.
- Crisis Response and First Aid.
- Stakeholder Collaboration.
- Curriculum Input and Instructional Design.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Senior Flight Purser
Emirates Airlines
Dubai, UAE
2008.05 - Current
- Led and managed international cabin crews, ensuring operational efficiency, safety compliance, and exceptional customer hospitality.
- Delivered pre-flight briefings, assigned responsibilities, and mentored junior crew in service standards and emergency readiness.
- Acted as the key liaison with flight crew, dispatch, ground staff, and catering teams for seamless execution of each flight.
- Investigated and resolved inflight complaints, escalating as needed and supporting customer affairs with detailed reporting.
- Upheld Emirates’ brand image through professional conduct, service excellence, and team motivation.
Mystery Shopper Services
SISA Marketing
Dubai, UAE
2023.03 - 2025.01
- Conducted service quality evaluations across diverse industries including retail and hospitality.
- Submitted detailed written reports analysing service gaps and opportunities for improvement.
Safety and Emergency Procedure Trainer
Emirates Airlines
Dubai, UAE
2016.09 - 2021.07
- Facilitated structured training programs for new cabin crew, with a focus on emergency response, compliance, and crew safety.
- Delivered one-on-one coaching and performance assessments to support learner development.
- Contributed to the refinement of training content and ensured alignment with international aviation standards (ICAO, GCAA).
Product Co-Ordinator, Aviation Contract Assistant
Carrier Travel
Manchester, UK
2007.01 - 2008.05
- Developed and maintained aviation content for luxury travel packages.
- Supported marketing and promotional strategies to expand international market reach.
- Trained peers in use of Excel to streamline processes and tasks.
Assistant Manager
Flight Centre Travel Group
South Yarra, Australia
2004.03 - 2007.01
- Managed store operations and team performance; led training sessions and incentive programs.
- Delivered area-wide staff training and mentorship programs.
- Ranked #3 Novice Nationally and #4 in Insurance Sales across Australia.
Teaching Assistant, Special Needs
Beech Hall
Cheshire, UK
2001.11 - 2004.03
- Collaborated with diverse age groups (1-13 years) at a premier preparatory school.
- Assisted in educating "Special Needs" students through Additional Language Support (ALS) classes and Stride Ahead reading programs.
- Facilitated the learning of gifted children, actively contributing to their scholarship pursuits.
Duty Manager
Ballylickey Manor House
Cork, Ireland
2001.03 - 2001.11
- Executed comprehensive front office and guest relations duties in a prestigious Relais and Chateaux country manor house.
- Established and nurtured strong relationships with guests, ensuring a positive and memorable experience.
- Conducted training sessions with international staff in English hospitality phrases and standards.
International Guest Relations
Central Hotel
Nanjing, China
2000.11 - 2001.03
- Conducted front office procedures for international guests, serving as a key point of reference for both staff and guests.
- Assisted guest relations officers in managing interactions with Western guests at the four-and-a-half-star hotel.
- Facilitated formal English lessons for hotel staff, enhancing their communication skills with English-speaking guests.
Education
Diploma - Travel and Tourism
William Angliss College
2000.01 - 2000.11
Advanced Diploma - Hospitality Management
William Angliss College
1997.01 - 1999.12
High School Diploma -
Western Heights College
Accomplishments
- Delivered hospitality and safety training to dozens of new Emirates crew.
- Received a Najm award for safety and leadership in an emergency situation, in air.
- Published non-fiction children's book: “Indiana Ant and the Quest for The Strawberry Fields”.
- Played a key role in enhancing crew performance and compliance through training feedback.
- Recognised for excellence in team leadership, cultural sensitivity, and emergency preparedness
Timeline
Mystery Shopper Services
SISA Marketing
2023.03 - 2025.01
Safety and Emergency Procedure Trainer
Emirates Airlines
2016.09 - 2021.07
Senior Flight Purser
Emirates Airlines
2008.05 - Current
Product Co-Ordinator, Aviation Contract Assistant
Carrier Travel
2007.01 - 2008.05
Assistant Manager
Flight Centre Travel Group
2004.03 - 2007.01
Teaching Assistant, Special Needs
Beech Hall
2001.11 - 2004.03
Duty Manager
Ballylickey Manor House
2001.03 - 2001.11
International Guest Relations
Central Hotel
2000.11 - 2001.03
Diploma - Travel and Tourism
William Angliss College
2000.01 - 2000.11
Advanced Diploma - Hospitality Management
William Angliss College
1997.01 - 1999.12
High School Diploma -
Western Heights College