Benjamin Luciano Cariño Jr
Customer Service Associate
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Waiter
Chowking
Dubai
08.2021 - 03.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Public Attendant
Clark Pampanga Philippines
12.2018 - 01.2020
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
- Performed spot-cleaning on furniture stains.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Room Attendant
MARRIOTT HOTEL
Angeles
10.2017 - 11.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
Non voice agent
Don Juico Ave, Eurotel Angeles
Angeles City, Pampanga
06.2015 - 08.2017
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to complete projects on time.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Identified issues, analyzed information and provided solutions to problems
- Maintained energy and enthusiasm in fast-paced environment
Project Representative
Sargas Inc. / 247 Business Services Inc
Roman Ayson, Baguio City
03.2013 - 04.2015
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers
- Adhered to budget requirements with excellent planning and consistent expense monitoring
- Built successful project plans covering objectives, resources and staffing to meet schedules
Service Crew
Jollibee Nepo Mall, Synergy Outsourcing Inc
Angeles City, Pampanga
08.2011 - 02.2013
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Education
Associate - Computer Technology
Systems Plus College
Angeles City, Philippines 06.2008 - 03.2010
Skills
Active Listening
Timeline
Waiter
Chowking
08.2021 - 03.2022
Public Attendant
Clark Pampanga Philippines
12.2018 - 01.2020
Room Attendant
MARRIOTT HOTEL
10.2017 - 11.2018
Non voice agent
Don Juico Ave, Eurotel Angeles
06.2015 - 08.2017
Project Representative
Sargas Inc. / 247 Business Services Inc
03.2013 - 04.2015
Service Crew
Jollibee Nepo Mall, Synergy Outsourcing Inc
08.2011 - 02.2013
Associate - Computer Technology
Systems Plus College
06.2008 - 03.2010
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