Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Benjamin Takumbi Egbe

Benjamin Takumbi Egbe

Dubai,DU

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Head Waiter

Walnut Grove Restaurant
03.2020 - 04.2022
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Head Waiter

Think Food Group Restaurant
07.2014 - 09.2017
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Education

G.B.H.S
Limbe Cameroon

Skills

  • Menu Memorization
  • Guest Relations Management
  • Menu presentation
  • High-volume dining
  • Safe Food Handling
  • Guest service
  • POS System Operation
  • Food safety understanding
  • Food and beverage pairings
  • Team Leadership

Languages

English
French
Intermediate (B1)

Timeline

Head Waiter

Walnut Grove Restaurant
03.2020 - 04.2022

Head Waiter

Think Food Group Restaurant
07.2014 - 09.2017

G.B.H.S
Benjamin Takumbi Egbe