Bensalem Abderrahmane Ali
Dubai,UAE
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.
Overview
10
10
years of professional experience
Work history
Restaurant manager
Le Findi
Paris, France
01.2022 - 09.2023
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Cultivated positive working and dining environment for up to 200 guests.
Lounge manager
Air France
Roissy charles de Gaulle Airport , France
01.2016 - 12.2020
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
Check-in agent
Air Frannce
Roissy Charles de Gaulle Airport, France
01.2014 - 01.2016
- Managed team member schedules and work assignments.
- Tagged luggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Hired, trained and motivated employees to provide exceptional passenger care and support.
- Supported delivery of seamless passenger journeys in collaboration with team of 400
- Demonstrated multilingual skills to communicate with passengers English and French.
- Escorted passengers with mobility issues to and from transport.
- Recorded additional passengers for reporting purposes.
- Monitored security and maintained operational protocols.
- Performed boarding gate duties in line with airline schedule.
- Announced flight status updates and information about gate changes over PA system.
Education
Diploma of Education - Sales and Economy
CEFEP de Montreuil
France 01/1992 - 01/1994
Skills
- Guest dispute resolution
- External recruitment
- Operations management
- Passion for customer satisfaction
- Dining room preparation
- Natural leader
- Results-orientated
- Recipes and menu planning
Languages
French
Native
Timeline
Restaurant manager
Le Findi
01.2022 - 09.2023
Lounge manager
Air France
01.2016 - 12.2020
Check-in agent
Air Frannce
01.2014 - 01.2016
Diploma of Education - Sales and Economy
CEFEP de Montreuil
01/1992 - 01/1994
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