BENSEER PADINJARAKAM

Operations supervisor

ACCURA FREIGHT LLC

Dubai

08.2021 - Current

Managed export documentation process, ensuring compliance with international trade regulations.
Tracked all export consignments meticulously, ensuring transparency in operations.
Coordinated communication between suppliers, customers and transporters for smooth transactions.
Streamlined export procedures to improve efficiency in cargo handling.
Resolved issues related to customs clearance promptly, minimising disruptions in supply chain.
Negotiated rates with courier services to ensure cost-effective operations.
Organised international shipments and liaised with freight forwarders for timely delivery.
Prepared detailed reports on shipment status for management review.
Assisted sales team in preparing cost estimates for potential clients.
Ensured accuracy of export documents through meticulous review before release.
Supported customer satisfaction, offering timely updates on shipping details and timelines.
Maintained excellent customer relationships by organising payments or transactions on behalf of clients, such as freight charges.
Reduced costs by negotiating contracts, transportation and handling charges.
Processed all export requests from client or line manager.
Prepared bills of lading, invoices and shipping documents for shipments.
Followed correct customs clearance procedures for exporting and importing goods.
Verified cargo contents against transport documentation.
Played a key role in achieving target deadlines by coordinating multi-modal logistics efficiently.
Assisted in tariff classification, helping in correct application of duty rates.
Well knowledge in Calogi and Dubai Trade.
Liaised with customers, shipping lines and port authorities to resolve delays or delivery errors.
Assisted with pricing, quotations and negotiations of freight movements.
Monitored door-to-door shipments to confirm timely and accurate delivery.
Expert in Import/Export, Air-Air and Sea-Air shipment documentation and operation process.
Communicating with the airline for booking and negotiating rate.
Streamlined export procedures by enhancing communication with overseas partners.
Worked closely with sales team to understand client needs and expectations from the export process; enhanced customer experience significantly.
ATA shipment handling.
Prepare accurate documentation to ensure smooth customs procedure.