Benton Arthur
Dubai,United Arab Emirates
Summary
Dynamic marketing professional with a strong foundation in business understanding and a proven track record in marketing and promotion. Demonstrates exceptional verbal and written skills, coupled with effective planning and forecasting abilities. Adept at negotiating and closing deals, managing people and time efficiently, and influencing stakeholders to achieve strategic goals. Committed to leveraging these skills to drive business growth and success.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Senior Business Advisor Finance and Insurance
Al Tayer Motors
Dubai, UAE
2012.07 - Current
- Managed end-to-end F&I sales for automotive finance, insurance, add-ons across brands.
- Handled customer financing requests, assessed eligibility, structured deals with UAE banks.
- Liaised with banking partners to secure rates, approvals, and credit facilities.
- Streamlined communication processes, improving team coordination.
- Resolved complex financial issues, contributing to overall customer satisfaction.
- Reported daily to sales manager, SRM, and sales advisers for coordination.
- Kept ATM database and sales staff updated with panel insurer and banks.
- Delivered seamless customer experience from booking through delivery with sales/admin teams.
- Resolved bank rejections by restructuring deals or sourcing alternative financing solutions.
- Developed new F&I staff coaching and product training for sales teams.
- Met regulatory and internal governance requirements for all deal activity.
- Supported Ferrari, Maserati, Jaguar, and Land Rover brand programmes.
- Built strong client rapport, improving customer satisfaction levels over time.
- Developed customer relationships to strengthen brand loyalty across brands.
- Built partnerships with key stakeholders to improve business prospects.
- Mentored employees to maximise development potential.
- Collaborated effectively with colleagues, fostering a positive work environment.
- Boosted client satisfaction by providing clear and concise financial advice.
Relationship Manager (Bancassurance)
EFU Life Assurance
Karachi, Pakistan
2009.08 - 2012.06
- Provide effective customer service to achieve higher percentage of customer satisfaction and retention.
- Achieving 100% agreed sales targets ensures compliance with Bank policies and procedures.
- Identify and target new customer segments to expand business.
- Achieve quality business growth by acquiring new bank customers through sales calling based on defined criteria.
- Promoting Other Insurance products and services to potential customers by making proactive sales efforts to achieve sales targets.
Customer Service Executive
Pakistan Tele Communication Limited
Karachi, Pakistan
2007.06 - 2009.07
- Assisting customer over phone for DSL Broad Band.
- Managing Data log for daily call flow
- Updating customers for resolved complaints.
- Conducted customer surveys to gather feedback on service experience improvement.
- Assisted in training new staff to ensure consistency in service delivery.
- Coordinated with other departments for efficient problem resolution.
- Managed difficult situations for positive outcomes.
Education
Bachelor Of Commerce (B. Com) - Business Studies & Commerce
Karachi University
Karachi,Pakistan 2006.01 - 2009.12
Skills
- Marketing and Promotion
- Business Understanding
- Verbal and Written Skills
- Negotiating and Closing Skills
- Effective Planning and Forecasting skills
- People & Time Management
- Influencing Skills
Languages
English (Fluent)
Arabic (Basic)
Urdu / Hindi (Native)
Hobbies & Activities
Reading journals and articles on marketing and sales, technology and Current affairs., Learning new skills and improving existing expertise as a continuous evolution., Travelling, shopping & Networking.
Accomplishments
- Top Performer of the year 2025
- Top Performer of the Quarter (Jan- March) 2025
- Top Performer of the Quarter (Oct- Dec) 2024
- Top Performer of the Quarter (April- June) 2024
- Top Performer of the Year 2023 Top Performer of the Quarter (July Sep) 2023
- Top Performer of the Quarter (April - June) 2023
- Top Performer of the Year 2021 - 2022
- Top Performer of the Quarter (April- June) 2022
- Top Performer of the Quarter (Oct- Dec) 2021
- Improved Finance Penetration for Luxury Brands from 20% to 50%+ Penetration.
- Improved New Insurance Penetration for Luxury Brands from 20% to 70%+ Penetration.
- Key support to F&I Team & successfully managed F&I functions for Ferrari / Maserati & JLR showrooms in Dubai.
- Improved Ancillary Penetration for Luxury Brands from 10% to 25%+ Penetration.
- Played a key role in dealership growth and expansion projects across the UAE.
- Developed high-performing F&I teams through coaching, mentoring, and performance management.
- Achieving Sales target every month (120% Performance).
- Top performer of the year 2011 South Region (Qualified Turkey Convention)
- Top performer of the year 2010 South Region
Professional Trainings & Courses
- Group Development Program Certified (Al Tayer Motors)
- Management Development Program (Al Tayer Motors, ongoing)
- Diploma in Web Designing & Programming ( Visual Basic, Java, HTML & DHTML )
Areas of Interest
- Customer Service / Relationship
- Business Development
- Planning and Organizing
- Research Marketing
- B2C & B2B Marketing and Sales
- Finance & Ancillary Products Selling
Affiliations
- Travelling, shopping & Networking
- Learning new skills and improving existing expertise as a continuous evolution.
- Playing all kind of and sports and physical activities
References
References available upon request.
Timeline
Senior Business Advisor Finance and Insurance
Al Tayer Motors
2012.07 - Current
Relationship Manager (Bancassurance)
EFU Life Assurance
2009.08 - 2012.06
Customer Service Executive
Pakistan Tele Communication Limited
2007.06 - 2009.07
Bachelor Of Commerce (B. Com) - Business Studies & Commerce
Karachi University
2006.01 - 2009.12