Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Benzon Abrera

Benzon Abrera

Dubai,United Arab Emirates

Summary

Diligent and skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction.


Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging positions within a fast-paced restaurant or bar. High-volume dining, customer service, and cash-handling background.


Organized, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

9
9
years of professional experience

Work history

Chef De Rang

Attiko
Dubai, United Arab Emirates
12.2022 - Current
  • Skilfully handled customer complaints, communicating necessary dish amendments to kitchen staff to meet customer preferences.
  • Provided visible coverage on the restaurant floor to maximize guest engagement.
  • Attended to customer needs and queries relating to allergies and special dietary requirements.
  • Served guests with an understanding of current trends in F&B, wines, and spirits.
  • Regularly checked on guests to ensure satisfaction, upselling drinks, and side orders to increase revenue.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

Customer Support Specialist

Ukraine Investment
DNIPRO, Ukraine
08.2020 - 02.2022
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Multitasked to handle diverse customer needs in a high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Server/ TASCA by Jose Avillez, Michelin Star

Mandarin Oriental Group
Dubai, United Arab Emirates
01.2019 - 03.2020

Server/ Seafu Signature Restaurant

FourSeasons Hotel and Resort
Dubai, United Arab Emirates
10.2016 - 10.2018

Server/ Pool and Beach

FourSeasons Hotel and Resort
Dubai, United Arab Emirates
09.2015 - 09.2016

Houseman

Fourseasons Hotel and Resort
Dubai, United Arab Emirates
08.2014 - 08.2015

Education

Bachelor of Management Studies - Business Management in Hospitality Industry

Baliuag University
Philippines
10.2013

Skills

  • Customer Data Confidentiality
  • System Performance Assessment
  • Customer Service Excellence
  • Resolving Problems and Incidents
  • Team Player
  • Sales Expertise
  • Wine and Liquor Service
  • Customized Menus
  • Adaptable and Flexible
  • VIP service
  • Fine dining experience
  • Food Serving and Preparation
  • Hospitality and Professionalism
  • CRM
  • Complaint handling

Languages

Philippines
Native language
English
Advanced
C1
Ukrainian
Elementary
A2

Timeline

Chef De Rang

Attiko
12.2022 - Current

Customer Support Specialist

Ukraine Investment
08.2020 - 02.2022

Server/ TASCA by Jose Avillez, Michelin Star

Mandarin Oriental Group
01.2019 - 03.2020

Server/ Seafu Signature Restaurant

FourSeasons Hotel and Resort
10.2016 - 10.2018

Server/ Pool and Beach

FourSeasons Hotel and Resort
09.2015 - 09.2016

Houseman

Fourseasons Hotel and Resort
08.2014 - 08.2015

Bachelor of Management Studies - Business Management in Hospitality Industry

Baliuag University
Benzon Abrera