A dedicated professional with expertise in situational analysis and a proven ability to remain calm under pressure, demonstrating exceptional tolerance for high-stress environments. Skilled in coordinating emergency service responses and liaising effectively with emergency services, while displaying empathy and understanding of addiction recovery principles. Multilingual capabilities enhance psychological support delivery, complemented by a thorough understanding of mental health laws. Career goals include advancing within the field of mental health support, leveraging skills in telephone etiquette and typing speed to improve service efficiency.