Bernadeth L. Torregosa
Summary
Dynamic and results-oriented professional dedicated to delivering exceptional customer service and maximizing sales opportunities. Extensive experience as a foreign currency teller, complemented by a strong foundation in financial services and customer relations. Recognized for a proactive, customer-first approach that fosters positive client interactions and drives business growth. Committed to continuous self-improvement and skill enhancement to effectively contribute to company goals.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Sales Consultant
TRAVELEX EMIRATES INTERNATIONAL EXCHANGE LLC
07.2023 - Current
- Deliver excellent customer service.
- Follow the sales process in order to maximize sales.
- Understand features and benefits of all Travelex product lines.
- Use every opportunity to upsell and cross-sell.
- Recognize the warning signs of questionable transactions and mitigate possible effects of the sale.
- Adhere to promotional marketing offers.
- Manage till stocks. Achieve individual KPI’s/target.
- Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements.
- Ensure compliance to legal and corporate requirements.
- Contribute to the success of the team.
Junior Officer-Customer Service
INDEX EXCHANGE CENTRE LLC
01.2021 - Current
- Foreign Exchange- Purchase and Sale of foreign Currencies from public, Banks and other authorized Dealers.
- Dealing with Multinational Bank Transfer local and international, in all Products and Services like Transfast, Ria Money Transfer, Western Union, Ez Remit, IRemit and other wire transfer.
- Customer Service- Giving the best service to meet the satisfactory requirements of each customer approaching the branch.
- Other Duties and Responsibilities- Marketing all the products and services, giving awareness to our valued customer about the services which are available in the branch.
- A high focus and attention to detail is required with customer remittance and foreign currency, Service Agreement and AML Compliance Undertaking provided by the company.
Junior Officer/ Fc Cashier
UAE EXCHANGE CENTER LLC
12.2014 - 12.2020
- Customer Service and Cross Selling-Provide the best service to customers, attend to customer enquiries, execute transaction requests and ensure accuracy of details were captured in transaction voucher and signed by the customer before submitting in the system. Cross sell the products and services including new launches and explain to customers the product features, advantage and benefits.
- Delivering the product or service.
- Ensuring that the customer gets the best experience.
- Assuring that customer returns to the branch to avail the services in future.
- Ensuring the security and correctness of cash held while complying with the policies and procedures laid down for smooth cashiering.
- Cash Handling- Observe proper cash handling procedure, ensure policies and processes involved are adhered upon. Observe system log in and log out procedures including safekeeping of system password.
- Teamwork and Partnership- Work hand in hand with the team and contribute the achievement of the branch target. Recommended/suggest initiatives that will help increase productivity and branch performance.
- A high focus and attention to detail is required with customer remittance and foreign currency, Service Agreement and AML Compliance Undertaking provided by the company.
Shift Supervisor / Shift in Charge at EPPCO PETROL STATION
EMIRATES NATIONAL OIL COMPANY (ENOC) DUBAI, U.A.E.
03.2013 - 10.2014
- In charge of ensuring high standard operation in the or store.
- Responsible for all store operations such as ; Entering Invoices, Stocks Ordering, Doing daily Work Sheets, Handling staff and All Admin works related to Email or C-Store Communications.
- Monitoring shift wise, daily wise and monthly sales to achieve sales target.
- Handling customer complaints and queries.
- Ensuring 100% total customer satisfaction by monitoring staff performance, to deliver excellent customer service in a fast, friendly and in professional manner.
- Evaluating each staff Performance at the end of the month to check if who will qualify for the Star Employee of the Month recognition.
Customer Service Assistant / Cashier
EMIRATES NATIONAL OIL COMPANY (ENOC) DUBAI, U.A.E.
07.2010 - 02.2013
- Responsible for providing 100% customer satisfaction as per company standards.
- Operates electronic cash registers and credit card terminals.
- Analyzes inventory responds to sales forecasting needs and orders products for assigned categories.
- Do proper merchandising and display the product to the following FIFO method.
- Able to handle customer queries and complaints.
Accounting Clerk/ Store In charge
WHITE ROSE MARKETING Cebu City, Philippines
04.2008 - 07.2010
- Monitoring bank draft account and overdue check.
- Preparing the monthly financial statement.
- Invoicing Handling delivery.
- Handling cash and checking transactions.
- Vouchering all stock purchase and expenses.
- Encode the deliveries and conduct monthly inventory.
Factory Worker cum Assistant Line Leader
Mactan Apparel Inc. Lapu Lapu City Cebu, Philippines
06.1996 - 06.1999
- Performing all tasks involved in the production.
- Primary responsibilities of providing back-up leadership to the work crew for a specific production line.
- Oversee manufacturing activities within their departments.
- They manage production assembly lines, assist their teams to complete orders.
Education
Bachelor of Science - Commerce Major in Management Accounting
University of Cebu Philippines
Skills
Proficient in maintaining performance in high-pressure situations
Certification
Microsoft excel Nov. 06, 2012
Award/Certification:
Achieving 100% Mystery Shopper for the month of October 2010, Star Employee of the Month for an outstanding performance, March 2011, Star Employee of the Month for an outstanding performance, August 2011, Star Employee of the Month for an outstanding performance, October 2011, Star Employee of the Month for an outstanding performance, November 2011, Star Employee of the Year 2012
Training Record
- EPPCO/ENOC TRAINING PROGRAM w/ Certificates
- New Employee Training Program August 2010
- Food Safety & Hygiene Training program July 26, 2010
- Firefighting training program August 2010
- Customer Service Training March 07,2012
- Basic Supervisory Skills Training March 07,2013
- Decanting Operation Training March 06,2013
Disclaimer
I hereby state that all the information noted above is accurate to the best of my beliefs and I take full responsibility for the correctness of the information.
Expertise Based Competencies Advancement:
Basic Nursing Skills in Physical Care Aide Specialization
Timeline
Sales Consultant
TRAVELEX EMIRATES INTERNATIONAL EXCHANGE LLC
07.2023 - Current
Junior Officer-Customer Service
INDEX EXCHANGE CENTRE LLC
01.2021 - Current
Junior Officer/ Fc Cashier
UAE EXCHANGE CENTER LLC
12.2014 - 12.2020
Shift Supervisor / Shift in Charge at EPPCO PETROL STATION
EMIRATES NATIONAL OIL COMPANY (ENOC) DUBAI, U.A.E.
03.2013 - 10.2014
Customer Service Assistant / Cashier
EMIRATES NATIONAL OIL COMPANY (ENOC) DUBAI, U.A.E.
07.2010 - 02.2013
Accounting Clerk/ Store In charge
WHITE ROSE MARKETING Cebu City, Philippines
04.2008 - 07.2010
Factory Worker cum Assistant Line Leader
Mactan Apparel Inc. Lapu Lapu City Cebu, Philippines
06.1996 - 06.1999
Bachelor of Science - Commerce Major in Management Accounting
University of Cebu Philippines