Bernard Appenteng Asiedu
Sharjah,United Arab Emirates
Summary
Dynamic and results-driven professional with a strong focus on client relationship building and customer retention strategies. Demonstrates expertise in sales strategy, business development, and revenue generation, with a proven track record in B2B sales and client acquisition. Skilled in cross-selling, prospecting, and cash management, leveraging comprehensive product knowledge to enhance team growth and drive business success. Committed to fostering long-term client relationships through exceptional interpersonal communication and strategic planning.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Business development executive(sales)
Beyon Money Mobile App
Dubai, United Arab Emirates
04.2024 - 09.2024
- Company Overview: FINTECH
- Develop and maintain strong relationships with customers to drive sales and customer loyalty
- Identify and pursue new sales opportunities through outbound calls and customer meetings.
- Achieved monthly sales and performance KPIs for improved team success.
- Proactively contacted prospective customers to increase sales.
- Increased new business through strategic networking and cold calling.
- Collaborate with UX/UI teams to design seamless and user-friendly remittance flows.
- Gather and analyze customer feedback to enhance product features and satisfaction.
- monitoring the exchange rate of competitor to develop our pricing strategy.
Remittance officer
JOYALUKKAS EXCHANGE llc
Dubai, United Arab Emirates
03.2022 - 01.2024
- Communicate directly with customers and ensure their service experience is pleasant, productive and memorable
- Handle Foreign Currency, Remittances, and other customer transactions as required by Corporate or WPS customer or Retail customer.
- Up selling and cross selling companies allied products to all customers.
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Ensure products adhere to regulatory requirements and mitigate fraud and security risks.
- Collaborate with compliance teams to manage KYC, AML, and other regulatory processes.
Growth Marketing Executive, (BDE)
UAEEXCHANGE CENTER LLC
Dubai, United Arab Emirates
03.2019 - 03.2020
- Attending and participating in social centre events, gatherings, special programs and cultural presentations to develop and maintain cordial relationship with stakeholders
- Assist in development and implementation of marketing plans as needed
- Identified new customer segments and target audiences to expand reach.
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
Remittance cashier
UAEEXCHANGE LLC BR. UAE
Al Nahda, Sharjah, UAE
01.2018 - 03.2019
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Solicit referrals and initiate cross-selling opportunities to existing customers.
- Processed payments swiftly for improved customer experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
Retail Sales Executive
DU TELECOMMUNICATION (IPAY4ALL)
Dubai, United Arab Emirates
01.2016 - 01.2018
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
- Up-selling and cross selling of Recharge cards, postpaid and prepaid sim.
- Activation of phones with postpaid plans.
- Achieved sales targets through effective up-selling techniques.
- Performed cash handling duties efficiently, ensuring accuracy at all times.
BUSINESS BANKING- Direct Sales
FIDELITY BANK
Accra, Ghana
02.2012 - 06.2014
- Generated qualified leads by executing effective cold calling strategies.
- Utilised persuasive communication techniques to convert prospects into loyal customers.
- Developed and implemented strategic marketing plans for increased brand visibility in competitive markets.
- Selling and marketing of financial product bank.
- Opening not less than twenty five funded (25) accounts with value target of GH¢30,000.00 or more for every month.
- Identified new market opportunities for expanding the bank's business client base.
- Successfully managed a portfolio of high-value business banking clients, maintaining excellent service levels at all times.
Education
BSc. - Banking and Finance
University of Education
02.2007 - 06.2010
Diploma of Higher Education - Sales and marketing management
Cambridge International College
Skills
- Client relationship building
- Customer retention strategies
- Team growth
- Sales strategy expertise
- Interpersonal communication
- Product knowledge
- Business development
- Revenue generation
- Prospecting
- B2B sales
- Cross-selling
- Client acquisition
- Cash handling
- Payment Processing
- Cash management
Accomplishments
- Introduction to Data Protection and Privacy.
- Anti-money laundering and counter terrorist financing ( AML/CTF).
- Fraud prevention.
- Anti-Bribery training.
Languages
English
Personal Information
Timeline
Business development executive(sales)
Beyon Money Mobile App
04.2024 - 09.2024
Remittance officer
JOYALUKKAS EXCHANGE llc
03.2022 - 01.2024
Growth Marketing Executive, (BDE)
UAEEXCHANGE CENTER LLC
03.2019 - 03.2020
Remittance cashier
UAEEXCHANGE LLC BR. UAE
01.2018 - 03.2019
Retail Sales Executive
DU TELECOMMUNICATION (IPAY4ALL)
01.2016 - 01.2018
BUSINESS BANKING- Direct Sales
FIDELITY BANK
02.2012 - 06.2014
BSc. - Banking and Finance
University of Education
02.2007 - 06.2010
Diploma of Higher Education - Sales and marketing management
Cambridge International College
Similar Profiles
MOHD GUFRAN CHORWADWALAMOHD GUFRAN CHORWADWALA
Manual QA at LET'S TALK Mobile App (Admin app/Customer app)Manual QA at LET'S TALK Mobile App (Admin app/Customer app)
Peter WolfendenPeter Wolfenden
Operations Manager at Kids Money App PTY LTDOperations Manager at Kids Money App PTY LTD
Emircan KocatepeEmircan Kocatepe
Freelancer at Freelance Mobile App DeveloperFreelancer at Freelance Mobile App Developer
Geraldine GamboaGeraldine Gamboa
Administration Officer at Private EmployerAdministration Officer at Private Employer
Ranjana RamgavadeRanjana Ramgavade
Office administrator at EH Building And Maintenance CompanyOffice administrator at EH Building And Maintenance Company