Bernard Appenteng Asiedu
Sharjah,United Arab Emirates
Summary
A detail-oriented and analytical Remittance Specialist with solid experience in financial technology, cross-border payments, and digital remittance operations. Skilled in managing end-to-end remittance processes, ensuring compliance with regulatory standards, and delivering seamless customer experiences through innovative fintech solutions. Adept at monitoring transaction flows, resolving discrepancies, and maintaining strong relationships with financial partners and service providers. Demonstrates strong problem-solving, communication, and data analysis skills, with a passion for leveraging technology to enhance financial inclusion and operational efficiency.
Proven ability to manage the full sales and enrollment cycle, from prospecting and client onboarding to KYC compliance, customer support, and retention. Committed to adhering to all KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations to ensure full compliance and secure financial operations.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Business development executive.
Beyon Money Mobile App
Dubai, United Arab Emirates
01.2024 - 01.2025
- Company Overview: FINTECH
- Develop and maintain strong relationships with customers to drive sales and customer loyalty
- Identify and pursue new sales opportunities through outbound calls and customer meetings
- Maintaining accurate records of sales, customer appointments, and customer complaints
- Achieved monthly sales and performance KPIs for improved team success.
- Proactively contacted prospective customers to increase sales.
- Built rapport with new and existing customers to boost client retention.
- Increased new business through strategic networking and cold calling.
- Identified product problems and developed solutions to minimise impact.
- Broadened customer bases to meet demanding sales territory targets.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Delivered outstanding after-sales care through regular communication with customers.
CUSTOMER SERVICE EXECUTIVE(Cashier)
JOYALUKKAS EXCHANGE llc
Dubai, United Arab Emirates
03.2022 - 01.2024
- Communicate directly with customers and ensure their service experience is pleasant, productive and memorable
- Handle Foreign Currency, Remittances, and other customer transactions as required by the Corporate or WPS customer or the Retail customer.
- Up selling and cross selling the companies allied products to all customers.
- Expect in all Africa transaction such as: Ghana: Mobile money, Account credit, cash pick up, WU, Kenya: Mpesa, Account Credit, Cash pick up, Uganda: Mobile Money, Account credit
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Built positive customer rapport through friendly, professional communication.
Growth Marketing Executive, Africa Corridor.
UAEEXCHANGE CENTER LLC
Dubai, United Arab Emirates
03.2019 - 03.2020
- Attending and participating in social centre events, gatherings, special programs and cultural presentations to develop and maintain cordial relationship with stakeholders
- Assist in development and implementation of marketing plans as needed
- Identified new customer segments and target audiences to expand reach.
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Allocated teams, materials and calendar space for individual projects.
- Customized promotional strategies to meet needs of different clients, products and services.
Cashier / Teller
UAEEXCHANGE LLC BR. UAE
al nahda, sharjah, uae
01.2018 - 03.2019
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Counted change correctly and issued customer receipts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Ensure optimal profit margins are maintained for transactions
- Solicit referrals and initiate cross-selling opportunities to existing customers
- Actively convert walk-in customers to IntroCard holders.
- Explore opportunities to increase customer base, transaction number, Revenue per transaction & customer and overall operational revenue performance to meet the overall objectives
Retail Sales Executive
DU TELECOMMUNICATION (IPAY4ALL)
Dubai, United Arab Emirates
01.2016 - 01.2018
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
- Walked sales floor regularly, identifying problems and resolving urgent issues.
- Trained new employees in company policies and procedures.
- Upselling and cross selling of Recharge cards, postpaid and prepaid sims.
- Activation of phones with postpaid plans.
Education
BSc. - Banking and Finance
University of Education
Ghana 02.2007 - 06.2010
Diploma of Higher Education - Sales and marketing management
Cambridge International College
London, UkSkills
- Client relationship building
- Customer retention strategies
- Team growth
- Sales strategy expertise
- Interpersonal communication
- Product knowledge
- Business development
- Revenue generation
- Prospecting
- B2B sales
- Cross-selling
- Client acquisition
- Cash handling
- Payment Processing
- Cash management
Languages
English
Accomplishments
- Introduction to Data Protection and Privacy.
- Fraud prevention and Anti-Bribery training.
- Anti-money laundering and counter terrorist financing ( AML/CTF).
Timeline
Business development executive.
Beyon Money Mobile App
01.2024 - 01.2025
CUSTOMER SERVICE EXECUTIVE(Cashier)
JOYALUKKAS EXCHANGE llc
03.2022 - 01.2024
Growth Marketing Executive, Africa Corridor.
UAEEXCHANGE CENTER LLC
03.2019 - 03.2020
Cashier / Teller
UAEEXCHANGE LLC BR. UAE
01.2018 - 03.2019
Retail Sales Executive
DU TELECOMMUNICATION (IPAY4ALL)
01.2016 - 01.2018
BSc. - Banking and Finance
University of Education
02.2007 - 06.2010
Diploma of Higher Education - Sales and marketing management
Cambridge International College