Bernard Gherald Carlos
Dubai,United Arab Emirates
Summary
Dynamic professional with extensive hospitality skills, including crowd interaction, performance timing, and event coordination expertise. Demonstrates a people-friendly attitude and composure under pressure, ensuring guest satisfaction through effective upselling techniques and allergy awareness. Versatile entertainer with storytelling expertise and singing talent, adept at engaging audiences of all ages. Committed to maintaining high standards of food safety compliance and hygiene while enhancing customer satisfaction. Career goals include leveraging cultural awareness and versatility in styles to further excel in the hospitality industry.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Sales officer/ Kids Entertainer
Commencement Restaurant & Cafe L.L.C
Dubai, UAE
2024.11 - Current
- Engaged with the public during off-stage hours, fostering relationships within the community.
- Adapted performances according to venue requirements for maximum impact.
- Practised routines diligently resulting in flawless live performances.
- Maintained consistent energy throughout shows with physical preparation and vocal warm-ups.
- Delivered engaging performances by incorporating audience interaction into routines.
- Developed unique acts for each performance, ensuring freshness in entertainment.
Waiter/ Barista
Sansation
Arabian Ranches, 2
2022.06 - 2023.06
- Managed table settings for optimal dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Remained calm under pressure, ensuring better performance during peak hours.
Receptionist/ Data Encoder
Menalabs
Al qouz industrial, 4
2022.01 - 2022.06
- Maintained accurate logs of visitor entries for security purposes.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained an organised reception area for a professional business environment.
Barista
Dunkin Donuts
Business Bay
2020.11 - 2021.12
- Managed high volume orders during peak hours maintaining quality of service.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Barman / Waiter
Hapchan
Waltermart Makiling, Laguna
2018.12 - 2018.06
Barman / Waiter
Hapchan
Waltermart Makiling, Laguna
2017.04 - 2017.09
Kitchen Assistant
Culinary Institute
Lyceum of the Philippines Makiling, Laguna
2017.10 - 2017.03
Education
Elementary School -
Mamatid Elem. School
Cabuyao, Laguna 2008.01 - 2009.01
Secondary School -
Christ the King
Cabuyao, Laguna 2012.01 - 2013.01
Bachelor of Science - Hotel and Restaurant Management
Philippine Women’s University
Calamba, Laguna 2016.01 - 2017.01
Skills
- Crowd interaction
- Performance timing
- Flexible
- Cultural awareness
- Guest satisfaction focus
- Event coordination experience
- Table setting expertise
- People-Friendly attitude
- Handling difficult customers
- Kitchen equipment familiarity
- Health and safety certification
- Customer satisfaction enhancement
- Allergy awareness
- Upselling techniques
- Composure under pressure
Hospitality Skills:
- Food safety compliance
- Food hygiene standards
- Table setting
- Menu knowledge
- Table clearing
- Order taking
- Customer Service
- Upselling
- Storytelling expertise
- Confidence projection
- Versatility in styles
- Singing talent
- Audience interaction
- Choreography
- Children entertaining
Kids Entertainer Skills
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Custom
- Seminar and Hands On on Hotel Operations, Microtel Hotels and Resorts, Cavite, 03/01/14
- Basic Food Safety for Food Handlers Seminar, Pwu Calamba, 03/01/16
- Cafédelipa Home of Filipino Coffee Seminar, Batangas, 04/01/15
Personal Information
- Age: 26
- Citizenship: Filipino
- Date of birth: 08/18/96
- Gender: Male
- Marital status: Single
- Visa status: Residence
- Place of birth: Manila
Timeline
Sales officer/ Kids Entertainer
Commencement Restaurant & Cafe L.L.C
2024.11 - Current
Waiter/ Barista
Sansation
2022.06 - 2023.06
Receptionist/ Data Encoder
Menalabs
2022.01 - 2022.06
Barista
Dunkin Donuts
2020.11 - 2021.12
Barman / Waiter
Hapchan
2018.12 - 2018.06
Kitchen Assistant
Culinary Institute
2017.10 - 2017.03
Barman / Waiter
Hapchan
2017.04 - 2017.09
Bachelor of Science - Hotel and Restaurant Management
Philippine Women’s University
2016.01 - 2017.01
Secondary School -
Christ the King
2012.01 - 2013.01
Elementary School -
Mamatid Elem. School
2008.01 - 2009.01