Bernard Atuobi Asare
Customer Service Agent
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Customer Service Assistant
Dubai International Airport Dnata
Dubai United Arab , Dubai
2021.02 - Current
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Customer Care Officer
Adehyeman Savings And Loan Company
Accra Ghana
2017.08 - 2021.01
- Collaborated with team members to meet departmental goals and improve overall performance.
- Assisted in implementing new policies and procedures that led to increased efficiency within the department.
- Implemented innovative strategies for managing high-stress situations effectively.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Handled difficult situations calmly, maintaining professionalism at all times.
Customer Service Officer
Melcom Ghana
Koforidua
2015.06 - 2017.03
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Streamlined communication between customers and internal departments for timely issue resolution.
Education
Bachelor of Arts - Marketing
Koforidua Technical University
Koforidua Ghana 01.2019
Skills
Inbound Call Management
Timeline
Customer Service Assistant
Dubai International Airport Dnata
2021.02 - Current
Customer Care Officer
Adehyeman Savings And Loan Company
2017.08 - 2021.01
Customer Service Officer
Melcom Ghana
2015.06 - 2017.03
Bachelor of Arts - Marketing
Koforidua Technical University
Similar Profiles
Alex SebastianAlex Sebastian
Cargo Agent at DNATA CARGO DUBAI AIRPORTCargo Agent at DNATA CARGO DUBAI AIRPORT
PATRICIA MIREMBEPATRICIA MIREMBE
Customer Service Team Leader at DNATA Erbil International AirportCustomer Service Team Leader at DNATA Erbil International Airport
ALI RAZAALI RAZA
Cargo Agent at Gerrys Dnata,Allama Iqbal International Airport, LahoreCargo Agent at Gerrys Dnata,Allama Iqbal International Airport, Lahore