Bernard Atuobi Asare
Customer Service Agent
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Customer Service Assistant
Dubai International Airport Dnata
Dubai United Arab, Dubai
02.2021 - Current
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Customer Care Officer
Adehyeman Savings And Loan Company
Accra Ghana
08.2017 - 01.2021
- Collaborated with team members to meet departmental goals and improve overall performance.
- Assisted in implementing new policies and procedures that led to increased efficiency within the department.
- Implemented innovative strategies for managing high-stress situations effectively.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Handled difficult situations calmly, maintaining professionalism at all times.
Customer Service Officer
Melcom Ghana
Koforidua
06.2015 - 03.2017
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Streamlined communication between customers and internal departments for timely issue resolution.
Education
Bachelor of Arts - Marketing
Koforidua Technical University
Koforidua Ghana 01.2019
Skills
Inbound Call Management
Call Documentation
Account Management
Issue Research
Call Center Operations
Complaint Handling
Employee Development
Coordination
Report Generation
Timeline
Customer Service Assistant
Dubai International Airport Dnata
02.2021 - Current
Customer Care Officer
Adehyeman Savings And Loan Company
08.2017 - 01.2021
Customer Service Officer
Melcom Ghana
06.2015 - 03.2017
Bachelor of Arts - Marketing
Koforidua Technical University