Bernice Kpokpo
Accra
Summary
Dedicated professional with extensive expertise in hospitality, administration, and operations management. Proven skills in customer service, team leadership, and coordination, complemented by a strong background in marketing and problem-solving. Committed to enhancing efficiency and communication while consistently delivering exceptional service in high-pressure environments. A results-driven approach ensures adaptability and success in dynamic settings, fostering positive experiences for clients and team members.
Overview
5
5
years of professional experience
Work History
Group General Manager
Givers Industries
04.2026 - Current
- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Developed and implemented performance metrics to monitor team productivity and service quality.
- Fostered a culture of continuous improvement through training programs and process optimization workshops.
- Collaborated with executive leadership to align departmental goals with organizational objectives.
General Manager
Givers Packaging and Water House
10.2025 - Current
- I oversee daily operations, improve procedures and maintain compliance to ensure general efficiency.
- Managing budgets, control and approve expenses and drive revenue growth to meet financial targets.
- Fostering positive work environment and building of strong teams through training, motivation and evaluation of employee performance.
- Maintaining relationship with clients and ensuring high level of customer satisfaction.
- Developing and implementing strategies, goals, and align operations with corporate objectives.
Administrator
Givers Packaging and Water House
08.2025 - 09.2025
- I coordinated activities and managed daily operations.
- I ensured organizational activities through scheduling, effective communication and problem solving.
- I provided staff support.
- I liaised between staff and senior management.
- I organized recruitment and hiring processes.
Administrative Assistant
Farmhaus Lodge Ltd
01.2024 - 01.2025
- Provided administrative support to management
- Assisted in the efficient running of the facility.
- Assisted in the supervision of staff and ensure staff carry out duties.
- Marketing and advertise for the establishment.
- Hiring and training of new staff.
- Maintaining database related to inventory and procurement.
Airport View Hotel
01.2022
- I was assigned to the restaurant and housekeeping department. I performed the role of a room attendant and waitress.
- I was responsible for providing a comfortable safe and appealing, environments for guests.
- I received guest orders and made sure their orders were delivered on time.
Ghana Airport Company Limited
01.2022 - 01.2023
- I worked with the Aviation Security Department and my role was to ensure the safety and security of the airport facility, aircraft and people.
- I participated in screening of persons and baggage.
- I was responsible for access controlling and physical search of persons and baggage.
Engineering Guest House, KNUST
01.2021
- I worked at the front office and was responsible for accommodating guest and ensuring customer satisfaction.
- I provided guests information and customer service.
- I made bookings and reservations for customers.
Education
Certificate - Computer Reservation System
Sabre Travel Network
Ghana01-2022
BSc. - Hospitality and Tourism Management
Kwame Nkrumah University of Science and Technology
01-2022
Skills
- Leadership and good interpersonal skills
- Excellent organizational and time management skills
- Accountability and integrity
- Problem solving abilities
- Strategic thinking and decision-making
- Ability to adapt to market trends
Timeline
Group General Manager
Givers Industries
04.2026 - Current
General Manager
Givers Packaging and Water House
10.2025 - Current
Administrator
Givers Packaging and Water House
08.2025 - 09.2025
Administrative Assistant
Farmhaus Lodge Ltd
01.2024 - 01.2025
Airport View Hotel
01.2022
Ghana Airport Company Limited
01.2022 - 01.2023
Engineering Guest House, KNUST
01.2021
BSc. - Hospitality and Tourism Management
Kwame Nkrumah University of Science and Technology
Certificate - Computer Reservation System
Sabre Travel Network