Beteisrale Girmachew
Dubai
Summary
Accomplished hospitality professional with extensive expertise in food and beverage operations, including wine and cocktail service, barista skills, and precise order taking. Demonstrates resilience under pressure and a strong understanding of hygiene regulations compliance, health and safety standards, and allergen awareness. Proficient in upselling techniques for food and drinks, with a proven track record in staff training and reservation management. Holds a National Food Handlers certification and possesses comprehensive knowledge of restaurant etiquette, dietary requirements, and alcohol licensing. Career goal: to leverage skills in a dynamic hospitality environment to enhance guest experiences while ensuring operational excellence.
Overview
2
2
years of professional experience
Work history
Waitress
Anantara The Palm Dubai Resort
Dubai, UAE
2024.05 - Current
- Assisted in training new waitstaff, enhancing overall team efficiency.
- Accommodated special event requirements, delivering customised services for parties.
- Streamlined restaurant operations through effective inventory management practices.
- Handled cash transactions accurately, ensuring balanced tills at shift end.
- Promoted premium bottles to patrons, driving increased sales.
- Managed table settings for improved dining experiences.
- Communicated daily specials and menu changes to inform diners' choices.
- Addressed customer complaints promptly, implementing remedial actions to enhance satisfaction.
Education
Diploma in Front Office Operation - Tourism
Nave Hotel and Tourism Institute
Addis Ababa/Ethiopia 10/2018 - 10/2020
Skills
- Resilience under pressure
- Beverage preparation expertise
- Hygiene regulations compliance
- Restaurant etiquette knowledge
- Allergen awareness
- Dietary requirements understanding
- Staff training skills
- Alcohol license knowledge
- Menu memorization
- Reservation management
- Precise order taking
- Barista skills
- Food hygiene standards
- Hospitality proficiency
- Upselling techniques for food and drinks
- Health and safety compliance
- Wine and cocktail service
- Food and beverage operations
- National Food Handlers certification
Languages
English
Fluent
Affiliations
- Reading,Swimming,Photography,Cooking and Baking
References
References available upon request.
Timeline
Waitress
Anantara The Palm Dubai Resort
2024.05 - Current
Diploma in Front Office Operation - Tourism
Nave Hotel and Tourism Institute
10/2018 - 10/2020