Beth Robinson
Dubai,United Arab Emirates
Summary
Experienced professional with focus on executive support and administration. Capable of streamlining operations and enhancing productivity through organisational skills and proactive problem-solving. Skilled in managing complex schedules, coordinating high-level meetings, ambitious targets and handling confidential information with discretion.
Overview
13
13
years of professional experience
Work history
Business Class Customer Service Specialist
Emirates Airline
Dubai, UAE
11.2016 - 07.2025
- Achieved outstanding customer satisfaction by proactively meeting and exceeding expectations, securing customer loyalty.
- Ensured swift and professional issue resolution, enhancing overall travel experience and customer contentment.
- Demonstrated leadership in team management, contributing to the achievement of company's punctuality and safety objectives.
- Represented Emirates Airline as a brand ambassador, exemplifying high standards of appearance and professionalism.
Executive Assistant/Office Manager
Thornfield Medical Group
Newcastle Upon Tyne, UK
01.2014 - 11.2016
- Streamlined executive communication by efficiently managing emails, phone calls, and scheduling appointments, enhancing organizational productivity.
- Enhanced office efficiency by implementing new filing systems and document management processes.
- Led training and onboarding of new office staff, ensuring a seamless transition and quick adaptation to company processes.
- Utilized advanced software tools to prepare professional documents, reports, and presentations.
Receptionist/Personal assistant
Holly Medical Group
Newcastle upon tyne , UK
11.2012 - 01.2014
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Updated executive diaries with daily appointments, set reminders, and added key details.
Education
All Saints High School
Newcastle Upon Tyne 01.2006 -
Languages
English
Personal Information
- Date of birth: 06/26/94
- Nationality: British
- Marital status: Single
Custom
References available upon request.
Timeline
Business Class Customer Service Specialist
Emirates Airline
11.2016 - 07.2025
Executive Assistant/Office Manager
Thornfield Medical Group
01.2014 - 11.2016
Receptionist/Personal assistant
Holly Medical Group
11.2012 - 01.2014
All Saints High School
01.2006 -
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