Beth Thuo
Dubai
Summary
Proven leader in customer service and operations, excelling in problem-solving and patient care at House Of Enspa and other notable organizations. Demonstrated ability to enhance customer satisfaction and operational efficiency through effective communication and empathy. Skilled in data entry and patient relations, consistently achieving high levels of client satisfaction without compromising quality.
Overview
12
12
years of professional experience
Work History
Call Center Representative/Administrative Assistant
House Of Enspa
11.2021 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Supervisor
Ariana Merchants
01.2018 - 06.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Supervisor of Operations
Belah Medical Clinic
01.2013 - 12.2017
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Industrial Attachment
Ministry Of Public Health And Sanitation
01.2012 - 05.2012
- Ensured accurate record-keeping practices were followed consistently for proper accountability and transparency in reporting activities.
- Facilitated open channels of communication within the detachment, promoting an inclusive atmosphere conducive to idea-sharing and problem-solving discussions.
- Collaborated with peers on developing strategic goals aligned with organizational objectives for enhanced mission effectiveness.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to standard operating procedures.
- Worked together with the team in prevention of mother to child transmission. (P.M.T.C.T)
Education
No Degree - Nursing Assistance
Strong Point Educational And Training Institute
Dubai, United Arab Emirates06.2022
No Degree - Community Health And H.I.V Management
Mt. Kenya University
Kenya12.2012
No Degree - Certificate in Computer Studies /French
Unity College Of Professional Studies
Kenya12.2006
High School Diploma -
St. Charles Lwanga High School
Kenya12.2005
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Patient Care
- Compassion and Empathy
- Patient Monitoring
- Taking vitals
- Maintaining privacy
- Patient Counseling
- Personal care needs
- Patient Relations
- Data Collection
Timeline
Call Center Representative/Administrative Assistant
House Of Enspa
11.2021 - Current
Customer Service Supervisor
Ariana Merchants
01.2018 - 06.2021
Supervisor of Operations
Belah Medical Clinic
01.2013 - 12.2017
Industrial Attachment
Ministry Of Public Health And Sanitation
01.2012 - 05.2012
No Degree - Nursing Assistance
Strong Point Educational And Training Institute
No Degree - Community Health And H.I.V Management
Mt. Kenya University
No Degree - Certificate in Computer Studies /French
Unity College Of Professional Studies
High School Diploma -
St. Charles Lwanga High School
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