Betscy Chacko
DUBAI,UAE
Summary
Accomplished Supply Chain and Logistics Professional specializing in luxury product and automotive supply chains throughout MENA region and Indian Subcontinent. Demonstrated expertise in SAP-driven replenishment, freight negotiation, import/export operations , cost optimization, and OTIF enhancement, ensuring efficient and high-performing distribution operations.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
Logistics Operations and Distribution- Team Leader
LVMH Middle East ( Perfumes & cosmetics )
DUBAI, UAE
06.2016 - 12.2025
- Led end-to-end supply chain operations for luxury retail, wholesale, and travel retail across Middle East & Africa .
- Managed and developed Senior Operations Executives , driving performance, engagement, and policy compliance .
- Delivered logistics cost optimization through continuous improvement and process efficiency initiatives .
- Partnered with Commercial, Supply Planning, Finance, and Marketing to align demand forecasting and distribution strategy .
- Executed new product launches and novelties , ensuring on-time market availability and risk mitigation .
- Managed monthly replenishment and order processing in SAP , ensuring inventory accuracy and execution excellence .
- Improved order fulfillment and service levels , achieving 85% OTIF through cross-functional coordination.
- Prepared monthly KPI, lead-time, and launch performance reports to support data-driven decision-making .
Senior Customer support specialist
GEODIS WILSON UAE LLC
JEBEL ALI, UAE
02.2012 - 04.2016
- Coordinated closely with customers , ensuring timely communication and service delivery.
- Negotiated freight rates with shipping lines (liners) to optimize costs.
- Managed quotations, RFQs, routing orders, and SOP compliance .
- Arranged customs clearance in line with client-specific requirements and regulations .
- Delivered end-to-end customer service for key accounts , managing daily operational activities.
- Conducted regular customer visits to drive customer retention and operational excellence .
SENIOR SUPPORT STAFF
AL FUTTAIM LOGISTICS
JEBEL ALI, UAE
01.2011 - 01.2012
- Managed import and export operations for Al-Futtaim Motors, FAMCO (Auto & Machinery), and Al-Futtaim Electronics .
- Coordinated with clients and global agents on routing orders, shipment follow-ups, and documentation .
- Negotiated freight rates with service providers , ensuring cost efficiency.
- Arranged customs clearance , including VCC processing , in compliance with regulations.
- Oversaw final-mile deliveries , ensuring on-time and accurate shipment execution .
Customer service executive
AMI MIDDLE EAST LLC
JEBEL ALI, UAE
02.2005 - 12.2010
- Served as Customer Service Representative (CSR) for Import & Export operations supporting African markets .
- Managed cross-trade shipments and project cargo , ensuring end-to-end execution.
- Handled routing orders, freight negotiations, invoicing, and customs clearance .
- Arranged transportation and deliveries to meet service commitments.
- Supported sales generation , driving on-time delivery and cost optimization .
Education
Bachelor of Science - Computer Science
UNIVERSITY OF MADRAS
INDIA 03.2001 - 04.2004
Skills
- ORACLE
- SAP
- Ms Excel
- Leadership skills
- Supply chain management - Logistics operations
- Order fulfillment
- Freight forwarding - Air, Land, Sea & Customs procedures
- Luxury goods expertise
- Automotive industry knowledge
- Order processing systems
- Performance evaluation
- Dangerous goods awareness
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Tamil
Fluent
Timeline
Logistics Operations and Distribution- Team Leader
LVMH Middle East ( Perfumes & cosmetics )
06.2016 - 12.2025
Senior Customer support specialist
GEODIS WILSON UAE LLC
02.2012 - 04.2016
SENIOR SUPPORT STAFF
AL FUTTAIM LOGISTICS
01.2011 - 01.2012
Customer service executive
AMI MIDDLE EAST LLC
02.2005 - 12.2010
Bachelor of Science - Computer Science
UNIVERSITY OF MADRAS
03.2001 - 04.2004