Betty Mkoko

• Working closely with Principal/CEO and HRBP to ensure HR best practices are implemented.
• Collaborated with Principal/CEO to establish clear succession plans for key roles within the School .
• Facilitating employment offers, job descriptions and drafting contracts. Ran payroll processes and updating employee benefits details.
• Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
• Assisted in workforce planning efforts by analyzing staffing needs based on School goals and growth projections.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.

• Worked closely with School Principal and HR Head, aiding HR improvements and strategy for continued development of best practices.
• Managed employment contracts and referencing, carrying out thorough, relevant checks to enable swift safer recruitment processes.
• Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
• Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
• Ensured compliance with labor laws and regulations through diligent review of company practices and policies.

• Supported Managing Directors and Vice President with administrative duties.
• Managed executive schedules and organized meetings and drafted comprehensive minutes to document meeting outcome and define next steps.
• Served as a liaison between executives and employees, facilitating open lines of communication throughout the organization.
• Contributed to talent acquisition efforts by screening potential hires and coordinating interviews with key personnel.
• Facilitated timely decision-making by providing executives with well-researched data and analysis.

• Working closely with Principal/CEO to ensure HR best practices are implemented.
• Collaborated with Principal/CEO to establish clear succession plans for key roles within the School .
• Facilitating employment offers, job descriptions and drafting contracts. Ran payroll processes and updating employee benefits details.
• Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.

• Working closely with Principal/CEO to ensure HR best practices are implemented.
• Collaborated with Principal/CEO to establish clear succession plans for key roles within the School .
• Facilitating employment offers, job descriptions and drafting contracts. Ran payroll processes and updating employee benefits details.
• Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.

• Providing administration assistance such as arranging appointments, scheduling meetings, receiving visitors, screening phone calls, travel arrangements and responding to requests for information
• Monitoring and screening all incoming communication for the Manager, prioritize according to importance and bring relevant communication to office manager's notice for action
• Attend to and respond to communication from senior officials/dignitaries and other important personnel in the absence of the office Manager
• Coordinating customers and channel partners trainings from booking flights, hotels, catering, and preparation of invitation letters for Dubai VISA application purposes
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• In charge of monthly sales team scheduling and time sheet putting into consideration different nationalities coverage throughout the month.
• Negotiated contracts with vendors and suppliers for store supplies, equipments and services.
• Responsible for application of Mall and police permits for store maintenance and upgrade.
• Coordinating with contractors on obtaining necessary documentations to access the store and the warehouse.
• Supporting all the store managers and operations Manager with their administrative tasks.

• Assisting the Group Retail Manager with his day-to-day admin tasks and follow ups including his calendar management for scheduled business trips and business appointments, external communications,creating retail sales presentations and sales reports.
• Acting as a link between retail sales team, Bangkok Team and Dubai Head office to provide all necessary requests related to marketing, merchandising, display materials, events
• Supporting the Group Retail Manager in all external communication during the execution of the new Boutiques opening

• Organizing corporate office, maintaining diaries, and booking appointments, flight reservations and accommodation for CEO and Group Managers
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Drafting operational documents, briefing papers, reports, and presentations and carrying out background research and presenting findings to CEO
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Handled payments and processed credit card transactions.
• Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.

• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Handled payments and processed credit card transactions.
• Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.

• Updating guests' information database and generating daily guests and operational reports
• Dispatching calls to the desired departments in a call center business environment
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

• Coordinating the payroll of employees through the attendance file and maintaining an updated accurate employee's HR file.
• Maintained human resources information system and kept employee files up to date and accurate.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Supported managers in addressing employee concerns, fostering positive workplace relationships.

• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Handled payments and processed credit card transactions.
• Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.

Handled guests checking in and check out and allocation of rooms

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Collected payments, processed transactions and updated relevant records.
• Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.