Beverlyn Garcia

TGI Fridays Restaurant Kuwait Food Company Americana

Dubai

09.2011 - Current

Confirmed reservation, communicated with the guest
Answered central telephone system and directed calls acc
Kept reception area clean and neat to give visitors positive first impression.
Take food and drinks order from the customer accurately and with positive attitude.
Engage with the customers in friendly manner.
Knowledge of the menu, with the ability to make suggestion.
Prepare checks that itemize and total meal cost and sales taxes.
Responsible for training and leading a team of servers in the restaurant. Teaches new employees how to service restaurant's style and work according sanitation expectations.
Direct and schedules kitchen, bar staff and food and beverage servers.
Ensuring food safety and compliance with regulations.
Checking that diners are satisfied with their meal and service.
Monitoring cash and transactions and preparing daily bank remittances
Oversee food service, and act as an expeditor when necessary to ensure the timely movement of completed food orders from the kitchen to customer table.
Reviewing customers surveys or feedback to develop and implement ways to improve customer service.
Resolving customer complaints in a professional manner.
Use POS system control daily activities that the servers and bartenders do in every guest open/close checks
Prepare production and other reports.

Summary