Beverlyn Garcia
Front Of The House Supervisor In TGI Fridays
Dubai
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hardworking person. I am mature team worker and adaptable to all challenging situations. Seeking a positions to utilize my skills and abilities in the customers services that offers security and professional growth which being resourceful, innovative and flexible. And also to apply my knowledge and skills that i would like to contribute in this company.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist/Head Coach Server/F&B Supervisor
TGI Fridays Restaurant Kuwait Food Company Americana
Dubai
09.2011 - Current
- Confirmed reservation, communicated with the guest
- Answered central telephone system and directed calls acc
- Kept reception area clean and neat to give visitors positive first impression.
- Take food and drinks order from the customer accurately and with positive attitude.
- Engage with the customers in friendly manner.
- Knowledge of the menu, with the ability to make suggestion.
- Prepare checks that itemize and total meal cost and sales taxes.
- Responsible for training and leading a team of servers in the restaurant. Teaches new employees how to service restaurant's style and work according sanitation expectations.
- Direct and schedules kitchen, bar staff and food and beverage servers.
- Ensuring food safety and compliance with regulations.
- Checking that diners are satisfied with their meal and service.
- Monitoring cash and transactions and preparing daily bank remittances
- Oversee food service, and act as an expeditor when necessary to ensure the timely movement of completed food orders from the kitchen to customer table.
- Reviewing customers surveys or feedback to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Use POS system control daily activities that the servers and bartenders do in every guest open/close checks
- Prepare production and other reports.
Education
Bachelor of Science - Computer Science
Sacred Heart College
Lucena City, Quezon Province Philippines 06.2002 - 04.2006
Skills
Can work under pressure with minimal supervision
Ability to manage time, set priorities
Willingness to co-operate with others and work to a greater good
Ability to multi-task and efficiently handle competing demands
Outstanding customer service skills
Able to think quickly and respond effectively to challenging situations
Successful track record of up-selling food and beverages
Effective listening skills
Good customers service
Able to work Under Pressure Goal Orriented
Can communicate well in english
A good leader can deal with different kinds of people at all levels
Hardworking, reliable, flexible, self motivated, and able to work on own initiative
Timeline
Receptionist/Head Coach Server/F&B Supervisor
TGI Fridays Restaurant Kuwait Food Company Americana
09.2011 - Current
Bachelor of Science - Computer Science
Sacred Heart College
06.2002 - 04.2006