Bhagyalaxmi Gurung
Sharjah
Summary
Looking for a challenging career, where there is scope for demonstration, always on a lookout for a positive & bigger outlook, thrive on Imagination & Passion, Rigorous thinking and boundless curiosity, sets levels & standards that exceed expectations, have fun attitude is everything, Bottom line rises with the Organization, A Learner for Life.
Overview
2020
2020
years of professional experience
2001
2001
years of post-secondary education
Work history
Administrative Assistant
PURE HEALTH
- Assist with the planning and co-ordination of events, including identifying event requirements, creating event timelines, and co-ordinating with suppliers, Co-ordinate event logistics, including venue selection, catering, transportation, and audio-visual requirements
- Provide general administrative support such as manage calendars, schedule appointments, coordinate meetings and invoicing
- Assist in the preparation of regularly scheduled reports
- Order office supplies and research new deals and suppliers.
Customer Service Specialist
PURE HEALTH
- Responsible to attain the best possible customer satisfaction through professional skills and knowledge
- Interact with customers via phone, email, chat, or in-person to answer inquiries and resolve issues or complaints
- Investigate and resolve customer problems or complaints efficiently and effectively, demonstrating empathy and patience
- Handle difficult or escalated customer issues professionally, aiming for a mutually satisfactory resolution.
Customer Service Specialist
DUNIA FINANCE
03.2019 - 06.2019
- Responsible for issuing Clearance and Liability Letters
- Updating Account details of the Customers.
Customer Service Specialist
J P MORGAN CHASE
04.2014 - 09.2015
- Responsible to attain the best possible customer satisfaction through professional skills and knowledge
- Assisted Customer's with Balance Transfers and DAC.
Senior Sales Associate
3 GLOBAL SERVICES LTD (A Hutchison Whampoa Company)
11.2008 - 03.2014
- Effectively manage a team of 6-8 executives on the OJT floor and ensure smooth transition from training into operations
- Ensure Sales Targets are achieved
- Handle escalations, Complaints, Query resolution and enhance Product Knowledge of the team members
- Single point of contact for the dissemination of any changes or updates in the process or organization
- Coaching, Mentoring and providing Feedback to the team on areas of improvement
- Analyzing data to find trends, create an action plan and implement corrective measures to improve performance on various parameters like Direct Upgrades, Cancellations, Average Handling Time, Wrap Time and Quality Scores.
Senior Financial Advisor
J P Morgan Chase
08.2007 - 10.2008
- Responsible to attain the best possible customer satisfaction by means of professional communication skills and knowledge
- Assisted Customer's with Balance Transfers and DAC.
Senior Customer Service Executive
3 GLOBAL SERVICES LTD (A Hutchison Whampoa Company)
08.2006 - 05.2007
- Responsible to attain the best possible customer satisfaction by means of professional communication skills and knowledge.
Senior Customer Service Executive
ICICI One Source
04.2004 - 07.2006
- Responsible to attain the best possible customer satisfaction by means of professional communication skills and knowledge
- Assisted Customers with Balance Transfers, DAC, Credit Cards and General Insurance.
Customer Service Executive
Cedar International Call Centre
09.2003 - 03.2004
- Responsible to attain the best possible customer satisfaction by means of professional communication skills and knowledge.
Data Entry Operator
Datamatics Staffing Services
11.2001 - 08.2002
Education
Bachelor Degree in Commerce -
L. S Raheja College
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook Express
Affiliations
- Music and Reading
Timeline
Customer Service Specialist
DUNIA FINANCE
03.2019 - 06.2019
Customer Service Specialist
J P MORGAN CHASE
04.2014 - 09.2015
Senior Sales Associate
3 GLOBAL SERVICES LTD (A Hutchison Whampoa Company)
11.2008 - 03.2014
Senior Financial Advisor
J P Morgan Chase
08.2007 - 10.2008
Senior Customer Service Executive
3 GLOBAL SERVICES LTD (A Hutchison Whampoa Company)
08.2006 - 05.2007
Senior Customer Service Executive
ICICI One Source
04.2004 - 07.2006
Customer Service Executive
Cedar International Call Centre
09.2003 - 03.2004
Data Entry Operator
Datamatics Staffing Services
11.2001 - 08.2002
Customer Service Specialist
PURE HEALTH
Administrative Assistant
PURE HEALTH
Bachelor Degree in Commerce -
L. S Raheja College
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