Bhagyashree Sorate
IT Specialist
Dubai
Summary
IT SPECI ALI ST - LEAD CONSULTANT
ABOUT ME
Successful IT Specialist business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Determined IT Lead and Business Consultant title with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 10 years and 6 months of expertise in IT Operations , Business Solutions , Procurement, Asset , Vendor, Logistic , Warehouse and Program Management for Healthcare, BFSI & Retail sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in ITSM tool and ERP tools to run the processes efficiently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior-level Manager position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
IT Lead and Business Consultant
Wipro Limited for Al Tayer Group LLC
Dubai
2022.01 - Current
- Managing customer relationships as a primary SPOC to address and escalate issues that cannot be resolved at lower levels, ensuring prompt resolution with minimal disruption
- Evaluating hardware & software assets, performing revenue recognition, cost savings, bridging revenue gaps, and providing monthly RU billing & invoicing on time
- Lead the ERP implementation process which includes developing project plans, schedules, and budgets and managing the day-to-day operation of the ERP system ensuring alignment of the ERP initiative with overall organizational goals
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced to the automation digital platform to raise IT service requests and incidents through the mobile app- BMC Helix Digital Workplace
- Coordinating with suppliers, negotiating contracts, and managing vendor relationships, managed a 5M procurement budget.
- Developed complete business plans and operational strategies for new and existing business.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Prepared annual budgets with controls to prevent overages.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led restructuring of organization internal processes, resulting in improved performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Global Transition and Transformation Manager
Wipro Limited
London
2021.01 - 2021.12
- Collaborated with stakeholders across diverse teams and locations to gather their requirements, address concerns, and maintain alignment
- Worked with the brands CPS (Crown Prosecution Service), Kellogg's, L'Oréal, and Olympus.
- Developed and managed tailored business growth strategies, supporting clients through design, construction and execution.
- Coached senior consultants and business analysts through varying details of operational functions, targeting deficiencies and replacing with industry best practices to encourage optimal growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
Regional Practice Manager
Wipro Limited
Mumbai
2016.01 - 2020.12
- Managed global accounts asset database accuracy across EMEA, APAC, and ME regions as the ITAM lead consultant
- Led ITAM delivery for Cloud Infrastructure Services (CIS), shaping the IT Process strategy
- Successfully attained quarterly revenue goals of 300K-500K USD by conducting thorough reconciliation activities.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Senior Executive & Team Lead
Wipro Limited
Mumbai
2014.01 - 2016.01
- Managed a team of 16, allocated tasks, set performance goals, conducted regular feedback sessions, and assisted team members in achieving their BEST performance
- Managed functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Tracked assets disposal and determined IOM's best interest to upgrade inventory list.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Conducted audits to improve office logistics practices and procedures.
- Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements.
IT Vendor Coordinator
Mumbai University
Mumbai
2013.01 - 2014.01
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created reports, presentations and other materials for executive staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized and updated databases, records and other information resources.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Master of Science - Information Technology
Vellore University of Technology (VIT)
2013.03 - 2017.04
Bachelor of Science - Information Technology
Mumbai University
2009.03 - 2012.06
Skills
(ERP) - SAP & Oracle JD Edward
Management/LeadershipAsset Management Specialist
Transition & TransformationVendor & ProcurementLogical & Analytical SupportComprehensive ReportingProject ManagementCustomer RelationshipLogistic & Warehouse MgmtSOW (Scope of Work)/MSAPresentation/DashboardPrince 2 Agile Foundation, ITILStaff mentoring
Strategy realignment
Planning and execution
Cost reduction
Business planning
Budgeting
Interpersonal Communication
Multitasking Abilities
Analytical and Critical Thinking
Written Communication
Teamwork and Collaboration
Problem-Solving
Training and Development
Agile Software & ITSM Tools
Timeline
IT Lead and Business Consultant
Wipro Limited for Al Tayer Group LLC
2022.01 - Current
Global Transition and Transformation Manager
Wipro Limited
2021.01 - 2021.12
Regional Practice Manager
Wipro Limited
2016.01 - 2020.12
Senior Executive & Team Lead
Wipro Limited
2014.01 - 2016.01
Master of Science - Information Technology
Vellore University of Technology (VIT)
2013.03 - 2017.04
IT Vendor Coordinator
Mumbai University
2013.01 - 2014.01
Bachelor of Science - Information Technology
Mumbai University
2009.03 - 2012.06
INTERESTS AND in my spare time, I am passionate about content writing, and creating one-line poems.
content writing, and creating one-line poems is my hobby and interest in my spare time.
INTERESTS AND in my spare time, I am passionate about content writing, and creating one-line poems.
content writing, and creating one-line poems is my hobby and interest in my spare time.