Bhagyshree Dangle

Managed {300+} SFDC tickets, maintaining impeccable data
cleanliness across multiple Salesforce modules.
Generated insightful reports by conducting thorough
Salesforce data entry and analysis, identifying {10%}
improvement opportunities. Enhanced data integrity, reducing
duplication by {25%}, by analyzing and reporting system gaps
and behaviors.
Streamlined sales operations, achieving a {15%} efficiency
boost, by advocating for and implementing process
improvements.

Manage the CEO's calendar, schedule meetings, and
coordinate travel arrangements.
Prepare and organize documents for meetings, including
agendas, presentations, and reports.
Draft, proofread, and manage communications on behalf of the
CEO.
Serve as the primary point of contact between the CEO and
internal/external stakeholders.

• Achieved a {20%} reduction in customer complaints and
  increased productivity by developing a dashboard and
  creating a mentoring program.
• Coordinated the training of new staff and associates on the QA process by developing and implementing a training plan, resulting in an increase in productivity and a decrease in inefficiency by 70%.
• Achieved a 25% reduction in cycle time and enhanced team quality by 50% through strategic knowledge application and process optimization.

• Successfully resolved customer cases escalated by Tier 1 support with an average resolution time of 8 hours and maintained a customer satisfaction rate of 95% or higher
• Investigated and resolved complex customer issues, including the operating system and application errors, and provided detailed technical analysis and recommendations to customers
• Demonstrated expertise in diagnosing and resolving issues and in providing customers with workarounds and solutions.

• Reduced average call handle time by twenty percent when addressing customer inquiries by providing thorough troubleshooting assistance and guidance on the use of products and services
• Identified and implemented process improvements in the customer service area which yielded a ten percent decrease in customer complaints and an increase in customer satisfaction ratings
• Demonstrated expertise in problem-solving and customer service, consistently providing accurate and timely solutions to customer inquiries.