Bhanu Prakash Madapala
Dubai,DU
Summary
Results-driven professional with 7 years of experience in sales and business development, complemented by a strong foundation in customer service. Achieved over $600,000 in deals across Genius Group and BYJU'S. Proven ability to exceed targets, drive growth, and lead high-impact initiatives. Professionally certified in Salesforce and skilled in using B2B tools like Apollo.io, ZoomInfo, and LinkedIn Sales Navigator.Adept at team mentorship, training, product development, and content generation, which comprised 30-40% of responsibilities alongside achieving sales targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Specialist
Genius Group Limited
03.2024 - Current
- Orchestrated AI-Ready Workshop with Abu Dhabi University and global Consultant Conference, securing high-profile registrations and driving significant revenue.
- Collaborated with outsourced DRO (Direct Response Operations) teams to design and implement effective lead generation campaigns, converting prospects into customers.
- Conducted cold calling and qualified leads, followed by meetings, follow-ups, and deal closures using Salesforce.
- Mastered Salesforce, achieving Sales and CRM Overview professional certificate, and utilized it to track leads and monitor sales progress, achieving deals worth $50,000.
- Trained team on sales pitches, meeting methods, content usage, and maintaining Salesforce hygiene.
- Managed day-to-day productivity of team while ensuring personal targets were met.
- Supported management in structuring product portfolio, developing product content, digital marketing, pricing structures, and sales strategies tailored to UAE market.
Senior Business Development Executive
BYJU’S
03.2021 - 02.2024
- Closed deals worth AED 1.4 million overachieving yearly target by 25%.
- Earned multiple awards, including Employee of Month for exceeding sales targets by over 200%.
- Optimized sales processes, increasing lead generation and conversion rates by 35%.
- Improved sales pipeline with techniques like cold-calling, email marketing, and social media campaigns, while highlighting value propositions.
- Conducted training sessions for team members, sharing in-depth product knowledge and refining sales pitches for tele-calling and online demos.
- Mentored team members to enhance their selling skills, resulting in higher conversion rates and revenue.
- Provided ongoing support and guidance, fostering high-performing sales culture.
- Coached team on building credibility with customers through product knowledge and rapport-building.
Business Development Executive
BYJU’S
06.2019 - 02.2021
- Closed deals worth 1.6 crore INR overachieving target by 100% Consistently.
- Kept track of all our business progress and updated client records in our CRM system to see how we were doing.
- Increased revenue by 20% using smart sales techniques like cold-calling, getting referrals, and reaching out to new clients through phone, social media, and email.
- Planned and coordinated sales activities to match our company standards and customer needs.
- Found new leads and referrals, followed up thoroughly, and communicated well with potential clients.
Customer Service Specialist
Amazon
05.2017 - 03.2019
- Consistently achieved 100% of customer service targets each month, handling 80-100+ inbound calls daily, along with chats and emails for Indian and North American customers.
- Managed business pipeline, tracking progress and updating client records in CRM software to report performance outcomes and key metrics.
- Earned 95% customer satisfaction scores by exceeding objectives with attention to detail.
- Recognized with numerous distinctions for superior service and quality performance, providing thorough answers using extensive product knowledge.
- Increased team productivity by 25% by proactively training new reps in standard procedures for smooth onboarding.
- Improved customer satisfaction by maintaining low NRR (Negative Response Rate) and high PRR (Positive Response Rate).
- Developed and implemented strategies to handle customer inquiries effectively, ensuring timely and accurate responses.
- Received positive feedback from assisted customers, enhancing overall customer satisfaction and loyalty.
Education
Bachelor of Technology - Mechanical Engineering
Centurion University of Technology And Management
Parlakhemundi, India07.2016
Intermediate - Mathematics, Physics, Chemistry
Sri Chaitanya College of Education
Visakhapatnam, India05.2012
Matriculation -
Amara Jyoti Public School
Pathapatnam, India05.2010
Skills
- Sales and Business Development
- Lead Generation and Conversion
- Customer Relationship Management (CRM)
- Team Training and Management
- Market Research and Strategic Planning
- Process Optimization and Improvement
- Event Management and Deal Closure
- Digital Marketing and Content Development
- Cold Calling and Prospecting
- Customer Service Excellence
- Product Knowledge and Presentation
- Data Analysis and Reporting
Certification
- Sales and CRM Overview, Salesforce - July 2024.
- LinkedIn Content and Creative Design, LinkedIn - July 2024.
- LinkedIn Marketing Solutions Fundamentals, LinkedIn - July 2024.
- LinkedIn Marketing Strategy, LinkedIn - July 2024.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Timeline
Sales Specialist
Genius Group Limited
03.2024 - Current
Senior Business Development Executive
BYJU’S
03.2021 - 02.2024
Business Development Executive
BYJU’S
06.2019 - 02.2021
Customer Service Specialist
Amazon
05.2017 - 03.2019
Bachelor of Technology - Mechanical Engineering
Centurion University of Technology And Management
Intermediate - Mathematics, Physics, Chemistry
Sri Chaitanya College of Education
Matriculation -
Amara Jyoti Public School
- Sales and CRM Overview, Salesforce - July 2024.
- LinkedIn Content and Creative Design, LinkedIn - July 2024.
- LinkedIn Marketing Solutions Fundamentals, LinkedIn - July 2024.
- LinkedIn Marketing Strategy, LinkedIn - July 2024.
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