BHARATHSEKHAR GOWD MALLISETTY

• .Business Development, Sales, Financial Services, Business to Consumer.
• .Achieved sales targets by effectively promoting products and services to customers.

• 20 Field Sales Executive’s Team handling in Tirupati.
• Business Development/Sales for the assigned territory
• Accomplishes marketing & sales human resource objectives by recruiting selecting training, assigning, scheduling, counseling & disciplining employees.
• Maximize sales and profitability in the territory.
• Set sales targets for individual FSE wise
• Insurance Sale (Ex: Corona Insurance, Life Insurance, Shop Insurance, and Hospicash Insurance).
• POS sale (Swiping Machine).
• Unsecured Loan Sales ( NTB Loans (New to Bharatpe)
• Gold Loan
• Establishing, maintaining and expanding merchant base.
• Implementing merchant service standards resolving problems completing audits & identifying competitors

determining system improvements implementing change.

• Interacting with various internal department for business growth.
• Taking care of collections, revenue generation, gross ads customer retention and customer delight.
• Meeting high value merchants, establishments, individuals with proposals, demonstrations and presentations over the benefits of taking services.
• Establishing ground rules for all activities critical to business and instilling a sense of commitment in customer service associates.
• Seeking compliance in documentation and company guidelines.
• Coordinating with team members, updating daily progress reports and sharing views with team leads, reviewing with customers satisfaction and implementing necessary strategy for any improvements.

• Promptly resolved queries of C.S.R on pre paid and post-paid connections without any escalation & skillfully resolved, escalated Customer Queries.
• Coordinated with all the back-end departments.
• Ensured streamlined day-to-day operations and targeted Service Levels are achieved with minimum Churn.
• Maintained Quality parameters & Focused on First Interaction resolution.
• Single handedly resolved pre paid issues during Launch of QSO (Quick Service Outlet) stores without any escalations to higher officials.
• CAF form entry.
• Directed overall activities of the front desk and front services (SIM Sales).
• New SIM activation and SIM Replacement.
• Value added services (VAS).
• MNP (prepaid).

• Working towards Store Profitability & increasing footfall at store for postpaid & prepaid service at Idea for corporate & individual segment through Retail Outlets..
• Taking care of the GSM sales of all the products Data, Mobile and Accessories.
• Maintaining the Store hygiene and make clear visibility of all products available at store.
• Meeting high value merchants, establishments, individuals with proposals, demonstrations and presentations over the benefits of taking services.
• Interacting with various internal department teams like Operations, Compliance, ensuring compliances laid down by different groups.
• Taking care of collections, revenue generation, gross adds customer retention and customer Delight.
• Establishing ground rules for all activities critical to business and instilling a sense of commitment in Customer Service Associates.
• Seeking compliance in documentation and company guidelines.