BHARATHSEKHAR GOWD MALLISETTY

• Spearheaded new client acquisition within the Dubai SME sector, leveraging digital banking platforms to streamline account onboarding and increasing digital transaction adoption by 40%.
• Managed a portfolio of over 150+ SME and corporate clients in the UAE, through proactive relationship management and cross-selling tailored trade finance, treasury, and lending products.
• Maintained 100% portfolio health by strictly adhering to UAE Central Bank regulations, conducting thorough KYC/AML reviews and annual credit facility assessments

• To acquire majorly MASHREQ BANK Asset Products like Credit Cards.
• Achieving minimum 8 cards per month which includes premium and super premium.

• 20 Field Sales Executive's Team handling in Tirupati. • Business Development/Sales for the assigned territory Accomplishes marketing & sales human resource objectives by recruiting selecting training, assigning, scheduling, counseling & disciplining employees. • • Maximize sales and profitability in the territory. • Set sales targets for individual FSE wise Insurance Sale (Ex: Corona Insurance, Life Insurance, Shop Insurance, and Hospicash Insurance). • • POS sale (Swiping Machine). • Unsecured Loan Sales ( NTB Loans (New to Bharatpe) • Gold Loan • Establishing, maintaining and expanding merchant base. Implementing merchant service standards resolving problems completing audits & identifying competitors determining system improvements implementing change.

• Interacting with various internal department for business growth. Taking care of collections, revenue generation, gross ads customer retention and customer delight. • Meeting high value merchants, establishments, individuals with proposals, demonstrations and presentations over the benefits of taking services. • Establishing ground rules for all activities critical to business and instilling a sense of commitment in customer service associates. • • Seeking compliance in documentation and company guidelines. Coordinating with team members, updating daily progress reports and sharing views with team leads, reviewing with customers satisfaction and implementing necessary strategy for any improvements.

• Promptly resolved queries of C.S.R on pre paid and post-paid connections without any escalation & skillfully resolved, escalated Customer Queries.

• Coordinated with all the back-end departments. Ensured streamlined day-to-day operations and targeted Service Levels are achieved with minimum Churn.

• Maintained Quality parameters & Focused on First Interaction resolution. • Single handedly resolved pre paid issues during Launch of QSO (Quick Service Outlet) stores without any escalations to higher officials.

• CAF form entry. Directed overall activities of the front desk and front services (SIM Sales).

• New SIM activation and SIM Replacement.

• Value added services (VAS)

• MNP (prepaid).

• Working towards Store Profitability & increasing footfall at store for postpaid & prepaid service at Idea for corporate & individual segment through Retail Outlets..

• Taking care of the GSM sales of all the products Data, Mobile and Accessories. • Maintaining the Store hygiene and make clear visibility of all products available at store.

• Meeting high value merchants, establishments, individuals with proposals, demonstrations and presentations over the benefits of taking services.

• Interacting with various internal department teams like Operations, Compliance, ensuring compliances laid down by different groups.

• Taking care of collections, revenue generation, gross adds customer retention and customer Delight.

• Establishing ground rules for all activities critical to business and instilling a sense of commitment in Customer Service Associates.

• Seeking compliance in documentation and company guidelines