BHARTI PATHAK
Dubai,India
Summary
Detail-orientated and analytically minded individual with work experience in business development. Excel in fast-paced environments with challenging deadlines. Demonstrates excellent interpersonal and communication skills to establish connections and trust with stakeholders.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Business development executive
Global Future Wide Services Technologies
Dubai
01.2025 - Current
- Facilitated successful negotiation meetings, fostering long-term client relationships.
- Streamlined communications internally and externally, improving overall workflow processes.
- Identified potential clients for business expansion opportunities.
- Opened customer accounts and provided smooth onboarding services.
- Built rapport with regular customers fostering loyalty and repeat business.
Process associate
Sun Knowledge Pvt Ltd
Kolkata, India
02.2023 - 01.2024
- Created detailed reports outlining key insights and trends related to process performance
- Maintained high standards of data accuracy for quality assurance purposes.
- Followed company policies and procedures, which resulted in compliance at all times.
- Accomplished tasks on time, ensuring that deadlines were consistently met.
- Monitored daily operations to ensure they aligned with set goals and objectives.
Subject matter expert
Tech Mahindra Pvt Ltd
Kolkata
05.2022 - 12.2022
- Improved overall customer experience with strategic management initiatives.
- Conducted regular performance reviews, resulting in continuous team improvement.
- Streamlined communication channels between departments for seamless service delivery.
- Delivered comprehensive product training to clients, ensuring optimal usage.
- Analyzed customer feedback to shape company policies and procedures.
Customer service executive
Tech Mahindra Pvt Ltd
Kolkata, India
08.2021 - 04.2022
- Created and processed documentation required for customer service resolutions
- Recorded customer interactions, providing valuable data for management review.
- Achieved a 98 % call resolution rate from 2021-2022.
- Logged customer communications for complete service records.
- Improved customer satisfaction ratings through responsive query resolution.
- Followed up customer queries to check that provided solutions met expectations.
- Utilised CRM software proficiently, streamlining the complaint-handling process.
Education
High School - Commerce
Shree Jain Vidyalaya
04.2014 - 03.2016
Bachelor of Commerce - Commerce
Surendranath Law College
Kolkata 04.2016 - 03.2019
Skills
- Microsoft Office Suite proficiency
- Business intelligence tools
- Data analysis
- Client retention
- Demonstrations expertise
- Time optimisation
- Complaint handling
- Customer retention
- Responsiveness to feedback
- Multitasking efficiency
- ERP systems understanding
- Documentation reviewing
Languages
Hindi
English
References
References available upon request.
Timeline
Business development executive
Global Future Wide Services Technologies
01.2025 - Current
Process associate
Sun Knowledge Pvt Ltd
02.2023 - 01.2024
Subject matter expert
Tech Mahindra Pvt Ltd
05.2022 - 12.2022
Customer service executive
Tech Mahindra Pvt Ltd
08.2021 - 04.2022
Bachelor of Commerce - Commerce
Surendranath Law College
04.2016 - 03.2019
High School - Commerce
Shree Jain Vidyalaya
04.2014 - 03.2016
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