Bhaskaran Ramaswamy

• Contribute directly to Business Targets for ME region.
• Qualify Leads, Potential Upsells, conduct POCs for strategic leads.
• Manage and engage with Channel Sales (Partners), provide functional and technical expertise to enable faster closures.
• Maintain multi Geography setups
• Account Management for Key Accounts to ensure continuous engagement.
• Distinguished best, average and potential referral partners to build up the pipeline.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.

Role: Delivery Manager - Implementation

• Managed team of Project Managers, executed end-to-end implementation of full fledged HRIS (Human Resources Information System) with integration to other complementing ERP or Independent Applications
• Overall accountable for Billing and Collections targets of Deliveries.
• Few Key Projects: Dubai Silicon Oasis Authorities, S.K.M Air Conditioners, Future Pipe Industries, Masood John Brown Turbines, Jaleel Trading, Al Faris, Al Ghurair Iron & Steel, Scope Investment, Al Wathba National Insurance Co.

Role: Project Manager - Implementation

Managed over 25 projects end-to-end implementation of full fledged HRIS (Human Resources Information System) with integration to other complementing ERP or Independent Applications

Responsibilities:

• Derive realistic Project Plans
• Conduct Process Mapping workshop
• Conduct Periodic Reviews to highlight risk. Chart mitigation plan for risks
• Accountable for Project Milestone completions and its billing.
• Provide functional and technical consultations to delivery team
• Effectively plan and manage resources of project
• Conduct CRP (Conference Room Piloting) sessions
• Liaise with Customer and other application vendors for system integrations.

• Managing multiple strategic projects with workstreams.
• Interacted with stake holders to identify business needs and requirements.
• Leveraged project management processes and tools to define and execute projects.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Designed and developed programs and projects for dissemination to personnel.
• Managed and supervised administrative and daily program operations, complying with policies and regulations

Role: Presales Consultant

Managed the pre-sales function and was instrumental for large deals in APAC, Middle East and India.

Responsibilities:

• Understand the requirements in full and Prepare RFPs
• Create a Product fitment study basis the requirements shared. Fitment analysis metrics are derived and submitted to the Business Managers; Conduct professional POC (Proof of Concept) sessions at prospect place; Ensure a proper Demo Setup is maintained with quality data and updated functionalities; Prepare personalized setups for prospects for their trial use.

Key Achievements:

• Worked on more than 150+ Fitments and Proposals; Conducted a successful POC sessions at Aggreko, Dubai and ensured the session was a success; Conducted a successful POC sessions at Metro Bank, Manila, Philippines and ensured the session was a success.
• Key Pre-sales Consultancy projects - Future Pipes Industries, Dubai; Arqaam Capital Markets, Dubai; Merchantrade KL, Malaysia; Insular Life Manila, Philippines; Philippines National Bank Manila, Philippines; Metrobank Cards Manila, Philippines; Peoplesearch, Singapore; Yum! Restaurants, Singapore; Religare Capital Markets, India; Aris Global, India; Max New York Life, India

Role: Head Product Support

Lead a 22 member strong customer support team which caters its service to 200+ customers.

Responsibilities:

• On time Support Contract Renewals by ensuring customer satisfaction, Ensure adherence to SLA published, Quality and timely closures of issues, create a knowledge source and experts within team, Conduct periodic Customer Survey and channelize plan to fulfill feedback from survey.
• SLA was consistently maintained, Average tickets serviced per individual improved from 3 to 6 per day, CSAT survey results were excellent benchmark of 3.5/5.

Role: Business Analyst - Product Enhancement

As a member of the Product Enhancement Group, I was instrumental to bring new modules and functionalities into the product suite.

Responsibilities:

• Compare and analyze market requirements, Prepare functional specification documents, Enable Development Teams to understand specifications, Conduct periodic reviews on developmental progress, Conduct functional testing
• Plan for GTM strategy along with Leadership Team

Key Achievements:

• Complete Online Recruitment Module, Complete Online Performance Management Module, Complete Online Compensation Planning Module, Complete Online Calibration (Normalization) Module
• Steered creation of standalone product - Any Time Manpower

Role: Business Analyst - Customization

Understand specific requirements of the Customer, document and release it for their use.

Prepare functional specification documents, Enable the Development Teams to understand specifications, Conduct periodic reviews on developmental progress, Conduct functional testing, Conduct UAT sessions