BHATT NABIN PRASAD
Abu Dahbi,UAE
Summary
Dedicated professional with extensive experience in team management, customer service, and administration. Proficient in MS Office and Microsoft Excel, with a strong ability to quickly learn and respond to new challenges. Demonstrates effective communication skills and excels in front desk security protocols, reception area maintenance, and client hospitality. Adept at CCTV monitoring, incident reporting, and resolving conflicts. Committed to maintaining high hospitality standards and fostering positive customer and client relations. Career goal: To leverage skills in a dynamic environment that values exceptional service and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Receptionist
Securiguard Middle East Abu Dhabi
Abu Dhabi, United Arab Emirates
2024.10 - Current
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Upheld confidentiality with sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within the company.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving overall functionality of the office.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Located information and records quickly to assist with ad-hoc queries.
Education
High School Diploma - Health & Economics
Shree Birendar Higher Secondary School
NepalSkills
- Front desk security protocols
- Positive outlook
- Basic bookkeeping
- Hospitality standards
- Telephone operation
- Customer Service
- Calm under pressure
- Conflict Resolution
- Shipping and receiving
- CCTV monitoring and incident reporting
- Greeting customers
- Resolving conflict
- Professional appearance
- Clean and tidy nature
- Office admin
Languages
English
Elementary
Hindi
Intermediate
Affiliations
- Playing Football, Social Worker.
Certification
Hotel Management Course From Spark Institute & Collage Kathmandu Nepal In The Year OF 2020.
References
References available upon request.
Timeline
Receptionist
Securiguard Middle East Abu Dhabi
2024.10 - Current
High School Diploma - Health & Economics
Shree Birendar Higher Secondary School