Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
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BHAVANI KALAYARASAN

BHAVANI KALAYARASAN

Sharjah,UAE

Summary

Emerging hospitality professional motivated to contribute strong organisational and leadership skills to well-performing restaurants. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work history

Admin Assistant

Metal Art Engineering & Trading LLC
Sharjah, UAE
04.2022 - 04.2023
  • Typed and proofread documents produced by other staff members.
  • Handled scheduling of meetings and calendar management for senior staff.
  • Acted as main contact for internal and external clients.
  • Researched, analysed and summarised data for research.
  • Received, sorted and distributed incoming mail.
  • Kept and maintained accurate filing system for preservation of office information.
  • Arranged supplies, documents and spaces for meetings.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Drafted contracts and purchase orders for team.
  • Scheduled meetings, conferences and appointments.
  • Prioritised incoming communications to filter out basic requests and minimise disruptions.
  • Organized master calendar of appointments, operational targets and projects.

Senior Operations Officer

OUE RESTAURANTS PTE. LTD
Singapore CBD, SINGAPORE
10.2020 - 12.2021
  • Japanese Fine Dining. Kappo Style Service and Omakase menu
  • Restaurant operation based
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Analyzed financial data to track and achieve budget targets.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Increased department profitability by reducing operations costs.
  • Cut company operating budgets through improved staffing, resourcing and inventory management.
  • Partnered with internal teams to develop new operating opportunities to enhance service delivery.
  • Led overall direction, coordination and evaluation of department functions.
  • Implemented corrective actions after collecting and analyzing customer and employee feedback.


Restaurant Manager

Kampong Chai Chee Seafood Chain Restaurant
Singapore, Punggol, Singapore
09.2020 - 10.2021
  • Family sharing style Restaurant
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Established safe and secure dining environment with strong sanitation standards.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.


Production Line Operator

Hashtag Department
Singapore, Singapore
08.2020 - 09.2020
  • Performed complex mechanical alignments and calibration to maintain equipment performance.
  • Organised work schedules to meet demanding production goals.
  • Set up and performed test activities, assessing equipment function and quickly rectifying errors.
  • Tracked parts and devices used on service calls, reordering items to maintain stock levels.

Supervisor Leader

Resorts World Sentosa, Universal Studios Singapore
Singapore, Singapore
01.2019 - 07.2020
  • In Attraction Operation, with 7 zones different type of restaurants and Food Carts Including Catering and Events
  • Restaurants Operation
  • Service Standard Compliance
  • Service Quality Enhancements
  • Saff Management
  • Managed staff rotas, planning workloads effectively and strategically.
  • Successfully led high-volume teams to achieve KPI targets and other department metrics.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Achieved order processing and delivery time targets through smooth warehouse operations.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.


Food and Beverage Assistant Manager

Renaissance Concourse Atlanta Airport Hotel
Atlanta, Georgia, United States of America
06.2017 - 07.2018
  • Supervised service of all food and beverages within hotel in absence of food and beverage manager.
  • Operated and maintained security of Point of Sales (POS) system.
  • Reported any equipment defects to line manager in line with company procedures.
  • Gave direction for correct storage and disposal of food in line with company policies and procedures.
  • Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
  • Organised breaks based on fluctuations in volume of business to avoid having stafff shortages during peak hours.
  • Monitored and authorised staff clock-in and clock-out procedures.
  • Oversaw food preparation and production standards by implementing high quality control measures.
  • Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
  • Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
  • Handled scheduling for multiple teams of cooking, waiting and bartending staff.
  • Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
  • Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
  • Led F&B team to champion customer service and consistently elevate food presentation standards.
  • Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.

Food and Beverage Supervisor

Sarika Connoisseur Café Pte Ltd
Singapore, Singapore
08.2014 - 05.2017
  • Maximised company profits through rigorous analysis and control of both portioning and wastsge.
  • Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
  • Operated and maintained security of Point of Sales (POS) system.
  • Reported any equipment defects to line manager in line with company procedures.
  • Led F&B team to champion customer service and consistently elevate food presentation standards.
  • Gave direction for correct storage and disposal of food in line with company policies and procedures.
  • Translated changes to food safety regulations into policies and procedures to facilitate compliance across departments.
  • Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
  • Identified and maximised upselling opportunities to increase sales and profits.
  • Assisted management in conducting annual staff appraisals with team members working within area of responsibility.

Manager in Training

MORGANFIELD'S
Penang, Malaysia
04.2014 - 07.2014
  • Kitchen, Service, Bar
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Developed and implemented budgetary and resource allocation plans.
  • Prepared and reviewed procedural documents for daily operations.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.

Team Leader, Training Supervisor

TGI Fridays
Singapore, Singapore
01.2013 - 03.2014
  • Internal Transfer from Queensbay mall Penang Malaysia, Service staff, Bartender, Coaching New Trainee,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Undertook regular performance reviews to identify areas for improvement.
  • Implemented safe working methods and practices by conducting regular audits and workplace inspections.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Set and monitored weekly targets for operational team to increase product sales and revenue.
  • Led shifts and motivated team to drive sales.
  • Assessed feedback to maximise customer satisfaction and loyalty.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.

Audit Trainee

Boo & Associates
Penang, Malaysia
06.2010 - 11.2010
  • Planned and completed audit files using established checklists.
  • Reviewed financial data, performing analytical procedures to identify unusual transactions.
  • Assisted team members with audit engagements to meet strict deadlines.
  • Represented organisation when visiting client sites in local area.
  • Liaised with senior staff to investigate and resolve complex transactions and discrepancies.
  • Reviewed financial statements, gathering and analysing data to verify accurate representation of transactions.

Education

Certifications and LicensesOccupational Safety aider -

Executive Training in Hotel and Restaurant Management - undefined

Diploma - Accountancy

Politeknik Tuanku Syed Sirajuddin
Malaysia
12.2009 - 12.2011

Skills

  • F&B inventory management
  • Menu design and development
  • Quality Assurance
  • Workflow planning
  • Customer complaint handling
  • Food preparation supervision
  • Food hygiene regulations
  • Recruitment and hiring
  • Recipes and menu planning
  • Cleaning and sanitation procedures
  • Staff supervision
  • Cost controls
  • Diverse beverage knowledge
  • Project scheduling
  • Training
  • Safe food handling
  • Shift scheduling
  • External recruitment
  • Hiring and training
  • Decision making

Additional Information

  • Personal Details, Eligible to work in United Arab Emirates: Yes

Languages

English
Fluent
Malay
Fluent
Tamil
Fluent
Indonesian
Intermediate
Malayalam
Elementary

Timeline

Admin Assistant

Metal Art Engineering & Trading LLC
04.2022 - 04.2023

Senior Operations Officer

OUE RESTAURANTS PTE. LTD
10.2020 - 12.2021

Restaurant Manager

Kampong Chai Chee Seafood Chain Restaurant
09.2020 - 10.2021

Production Line Operator

Hashtag Department
08.2020 - 09.2020

Supervisor Leader

Resorts World Sentosa, Universal Studios Singapore
01.2019 - 07.2020

Food and Beverage Assistant Manager

Renaissance Concourse Atlanta Airport Hotel
06.2017 - 07.2018

Food and Beverage Supervisor

Sarika Connoisseur Café Pte Ltd
08.2014 - 05.2017

Manager in Training

MORGANFIELD'S
04.2014 - 07.2014

Team Leader, Training Supervisor

TGI Fridays
01.2013 - 03.2014

Audit Trainee

Boo & Associates
06.2010 - 11.2010

Diploma - Accountancy

Politeknik Tuanku Syed Sirajuddin
12.2009 - 12.2011

Certifications and LicensesOccupational Safety aider -

Executive Training in Hotel and Restaurant Management - undefined

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BHAVANI KALAYARASAN