BHAVYA ALVA
Dubai
Summary
Experienced professional in supply chain operations and logistics management, with a proven track record in team management and operations management. Adept at process improvement and workplace safety, ensuring efficient and safe operational environments. Strong decision-making skills complemented by expertise in training and developing teams. Committed to driving continuous improvement and operational excellence within the supply chain sector.
Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
FM/MM Manager
Amazon
08.2022 - 01.2025
- Supervising overall operations and managing to achieve the required KPI’s
- Analyzing and understanding the reasons behind the success and failure of the performance in the previous day's daily partners meeting
- Reviewing and updating standard operating procedure (SOP) documents as needed
- Training and upskilling new drivers, associates and counterparts based in other regions
- Successfully reduced CPS contacts by 65% within a span of 6 months by implementing stringent mechanisms and effective controls
- Played a significant role in cost savings of up to AED 10,000 over the past year for CPS contacts
- This was achieved by implementing credit notes for shipments delivered to the wrong customer
- Played a pivotal role in the new Unified Delivery Service (UDS) project, from the pilot phase to its successful launch in AE
- Additionally, provided support and training to counterparts in KSA for this project
- Successfully ensured 100% compliance for Square off by ensuring that all shipments physically depart in line with the system
- Played a key role in driving route planning for the Abu Dhabi H&B station and ensured no delays in dispatches
- Played a significant role in reducing damaged shipments by 10% through stringent compliance with SOPs
- Ensure that the KPI such as DEA (% of shipments attempted on Promised Delivery Date), FDDS (First Day Delivery Success), FDPS (First Day Pickup Success), SD (Scheduled Delivery Slot Adherence), CPS (Contacts Per Shipment) & UDS (Unified Delivery Service) are monitored on a daily basis and reported on a daily basis to line Manager
- Ensure the weekly forecast is shared with vendors based on the forecast, enabling them to manage driver allocation and perform route optimization
- Follow up with vendors to monitor on-road performance of NDD, SD, and UDS deliveries, ensuring shipments are delivered to the correct customers and achieving 100% scan compliance to reduce CPS contacts
- Driving the return process and ensuring the proper flow of shipments from the Last Mile station to the appropriate fulfillment center
Logistics Coordinator and Customer Service
Kurita Middle East
Dubai
07.2017 - 08.2022
- Company Overview: Dubai as Logistics Coordinator and Customer Service
- Lead the strategic planning & forecasting of stock levels, inventory controls, delivery schedules in line with the Client’s SOP
- Continuously review and enhance work processes for effective running and optimum management of time and resources and set KPI’s for operational performance
- Reviews the sales order in SAP Business one and ensure all detailed information is entered by sales in charge and meets the customer order requirements
- Liaises with trade bodies like JAFZA, Dubai Trade and Customs for proper compliance of licenses, certificates and legal procedures
- VAT filing on quarterly basis and ESR notification and reporting
- Conducting Stock taking of Inventory on a Quarterly basis and reporting the same to Management
- Negotiate the pricing, payment terms and KPI’s while ensuring that the contract is complaint with the internal policies as well as fulfilling legal requirements
- Exposure to Lean practices in the organization and hence driving change
- Achieved 30% reduction in lead time delivering OTD follow up with source of supply with regards to expediting shipments of outstanding orders
- Collaborated successfully with internal & external stake holders Sales, Finance, Logistics, Supply chain shipping carrier, Demand & Supply planners to effectively plan OTD delivery of shipments
- Contributing ideas on saving projects to higher management teams to ensure overall excellence
- Implementation of standardized logistics systems & processes of working
- Vendor payment reconciliation done on regular basis and meetings conducted on monthly basis to resolve any issues
- Managing Letter of Credit & Communicating with Accounts department, Bank and Customer
- Close coordination with Internal department, Production, Procurement and Warehouse team for smooth process flow starting from receiving Sales order until the Sale is closed by Invoicing / Documentation and Shipment received by customer
- Managed AR & AP, resolving delivery and invoice discrepancies and ensure credit facilities are not exceeded
- Review, scrutiny and conformity of incoming project orders and procurement for the entire order cycle execution in accordance with contractual terms and conditions, credit & finance policies, legal requirements, corporate mandates and pre-defined regional procedures
- Dubai as Logistics Coordinator and Customer Service
Accountant
SPT Middle EAST GENERAL Trading LLC
Dubai
12.2014 - 12.2015
- Company Overview: Dubai – Accountant
- Preparation of monthly and weekly cash flow/fund flow statements
- Dealing with 4 banks (ENBD, NBF, Mashreq Bank and BOB) for TT, TR, discounting of cheques, supervision of LC documentation & analysis of proper fund utilization
- Preparation of periodical and ad-hoc management reports (MIS) for decision making of management
- Payroll management (payroll processing, payments, accruals and reconciliations)
- Key Liaison with external auditors to ensure timely audit report sign off by providing them required schedules, reconciliations, supporting documents and resolving their queries
- Managed complete payroll process right from attendance to salary calculation sheet and ensuring annual leave and final settlement cases
- Dubai – Accountant
Tax Analyst
Avalara Technologies Pvt ltd
Pune
01.2012 - 11.2014
- Company Overview: Pune – Tax Analyst
- Prepare Sales and Use tax returns for US clients
- We make sure that Sales and Use tax are filed on time
- Designed and documented processes and procedures for the new hired personnel in the team
- Collaborated with US Counterparts on highly complicated clients’ data which require patience and attention to detail
- Pune – Tax Analyst
Senior Operation Analyst
Societe Generale Global Solution Centre (SG)
Bangalore
08.2009 - 04.2011
- Company Overview: Bangalore: Senior Operation Analyst
- Define ordering process for new vendor services, and requesting update in MDSL MDM (Market Data Manager)
- Create and maintain reporting on business unit market data inventories and product utilization both at a summary and detailed level
- Maintain understanding of end user requirements via end user contact, product trials, market data reviews, execution of product replacement strategies
- Develop and execute cost management programs such as removal of underutilized services and implementation of job function profiling
- Bangalore: Senior Operation Analyst
Education
MBA - Finance
Justice K.S.Hegde Institute of Management
BBM - Finance & Marketing
P.A. First Grade College
Skills
- Supply Chain Operations
- Logistics Management
- Team Management
- Operations Management
- Process Improvement
- Workplace Safety
- Decision Making
- Training
Personal Information
- Date of birth: 02/15/85
- Nationality: Indian
- Marital status: Married
- Visa status: Employment visa
Timeline
FM/MM Manager
Amazon
08.2022 - 01.2025
Logistics Coordinator and Customer Service
Kurita Middle East
07.2017 - 08.2022
Accountant
SPT Middle EAST GENERAL Trading LLC
12.2014 - 12.2015
Tax Analyst
Avalara Technologies Pvt ltd
01.2012 - 11.2014
Senior Operation Analyst
Societe Generale Global Solution Centre (SG)
08.2009 - 04.2011
BBM - Finance & Marketing
P.A. First Grade College
MBA - Finance
Justice K.S.Hegde Institute of Management
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