Bhawana Jaswani
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Telecounselor
DM Consultants
11.2023 - Current
- Making cold calls to prospective clients to market our products and services.
- Achieving sales targets by communicating product features and benefits to potential clients.
- Maintaining positive rapport with clients to build long-term relationships.
- Staying updated on product details, pricing, and promotions to provide accurate information to clients.
- Maintaining accurate and detailed records of clients interactions.
- Conducting follow-up calls to nurture leads and convert prospects into customers
- Meet and exceed daily, weekly, and monthly sales targets.
- Efficiently manage call time to maximize productivity and achieve sales goals.
- Stay updated on industry trends, product knowledge, and sales techniques.
- Follow predefined scripts while adapting to clients responses to maintain consistency.
Front Desk Executive
SATGURU TOURS AND TRAVELS
02.2021 - 10.2023
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Conducting initial calls with candidates, verifying details such as salary expectations, location / relocation, work experiences etc.
- Confirming availability for interviews, both with candidates and interviewers.
- Maintaining Break Hours Sheets as per company policies.
- Coordinating interviews: sending links, briefing about the interview
- process, connectivity for online calls, collecting interview feedbacks etc.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Front Desk Executive
MAVENS' HOSPITAL
03.2019 - 09.2020
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Answers telephones, route calls, take messages, and provide general information; greet and direct visitors and patients; and, answer routine inquiries.
- Processes incoming mail; distributes correspondence and other material to clinic staff.
- Performs a variety of routine clerical assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials.
- Establishes, maintains, processes, and/or updates files, records, and/or other documents.
Telecaller
FINTRADE FINANCE CO
07.2018 - 01.2019
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
Telecaller
IDEA STORE
10.2017 - 03.2018
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Managed high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
Education
BBA - Bachelor Of Business Administration
Maharshi Dayanand Saraswati University
AjmerSkills
- Goal-Oriented
- Active Learning
- Data entry proficiency
- Building rapport
- Office Administration
- Client Records Management
- Counseling
- Adept at conflict resolution
Computer Skills
- MS Office (Outlook, Word,
Excel, PowerPoint), Windows
XP/7/8.
• Internet Surfing (familiar
with all modern browsers
STRENGTH
- Multi-Tasking
- Active
- Communication Skills
- Customer Relationship Management
- Positive Attitude Towards
- Work
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Telecounselor
DM Consultants
11.2023 - Current
Front Desk Executive
SATGURU TOURS AND TRAVELS
02.2021 - 10.2023
Front Desk Executive
MAVENS' HOSPITAL
03.2019 - 09.2020
Telecaller
FINTRADE FINANCE CO
07.2018 - 01.2019
Telecaller
IDEA STORE
10.2017 - 03.2018
BBA - Bachelor Of Business Administration
Maharshi Dayanand Saraswati University
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