Summary
Overview
Work history
Education
Skills
Certification
Interests
Additional Information
Languages
Timeline
Generic
BHIM GAUTAM

BHIM GAUTAM

Dubai,United Arab Emirates

Summary

Branch In charge - Sales and Services | Financial Services.


An astute, diligent, and result-driven professional with progressive management experience of more than 10 years in UAE market in Foreign Exchange Operations, Financial Analysis and Risk Management with a proven track record of productivity, quality, and integrity. Looking forward to a position of responsibility in an organization of repute which stimulates and enhances my professional Skills and personal strengths in conjunction with the organization's goals and objectives in the field of Financial Services.


CAREER SUMMARY


Having rich managerial experience as a branch in charge in a reputed foreign exchange branch in the UAE. Possessing strong leadership and dynamism necessary to provide quality service of the highest order and the efficiency to drive products' competitive advantage. Possess comprehensive knowledge of the money exchange industry, its products and services, and its procedures with the ability to aim high, think smart and act fast.


CORE COMPETENCIES


Customer retention international banking Management Information Portfolio Management Change management Client relations Negotiating skills Business modeling Corporate banking Investments Project management Coordination .

Overview

18
18
years of professional experience
1
1
Certification

Work history

Branch In charge

AL-ROSTAMANI International Exchange, Al Khaleej Centre Bur Dubai
10.2012 - Current
  • Responsible for developing and implementing strategies for the business to ensure achievement of overall business objectives
  • Ensure smooth functioning of the branch with a view to achieve multi-dimensional (WPS accounts, forex and foreign remittance transactions) growth targets within a reasonable time frame and budget
  • To meet the sales and revenue targets by cross selling to existing customers, sourcing new retail & corporate customers
  • To effectively delegate targets to sales officers to meet the new corporate account opening targets
  • To manage efficiently a team of Counter Service Specialists( tellers, customer service officers) and effectively handle the branch cash counters in a risk free and customer friendly manner
  • To meet the financial and non-financial (audit & quality) targets of the branch
  • Effectively managing a big branch of 15 staff members which remains operational for 16 hours

Branch In Charge

Landmark Group of Company, DUBAI
Dubai, UAE
05.2009 - 10.2012
  • Business Development In charge
  • Branch Operation In charge, Transformed two non-Performing branches into one of the top 10 branches in 6 months span
  • To achieve assigned financial & Non financial objectives by meeting all borrowing & non borrowing needs of customers within target segments (Viz
  • Borrowers, depositors)
  • Actively source new-to-bank customers and generate new business leads from existing customers
  • Manage all customers focusing on relationship management & up-selling/deep-selling/ cross selling other bank products
  • Seamlessly takeover new relationships originated by DS using defined customer on-boarding procedure
  • Responsible for quality & soundness of assigned portfolio (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.)
  • Actively source NTB asset and liability accounts to meet the desired targets
  • Cross sell bank's products to existing customers like bank assurance, mutual funds
  • I have managed a large volume branch of over 1 billion and asset book of over 200 million PKR
  • Provide and ensure excellent value to the high net worth existing and prospective customers
  • Ensure delivery of outstanding customer service and resolution of the complaints within TAT
  • To manage day to day operations of the branch effectively and efficiently to maximize revenue by selling of bank's products
  • To manage internal / external compliance / audits / ICU reviews while maintaining effective and acceptable audit rating
  • Control and detection of frauds, forgery and monitoring of suspicious transactions and escalation of which to be done on timely basis to the relevant units for appropriate measures
  • Resolution of credit discrepancies, credit approval revisions, mark-up recoveries and collection activities to be done within specified timelines
  • To supervise day to day business of the branch and ensure the smooth continuity of the operations
  • Achievements
  • Top performer with excellent track record of meeting and exceeding the sales targets and customers expectations
  • Total 14 certificates & shields of performance in just 5 years
  • Many times achieved exceptional performance certificates
  • Conducted many detailed market surveys, and made some value able decisions, including a recommendation for cost free current account with average balance requirement, which really proved out to be an excellent product of the bank which gained very good share of market deposit
  • Have an excellent sense of marketing and relationship management.

Crew Leader

Nandos Restaurant
China Town Kuala Lumpur, Malaysia
01.2008 - 02.2009
  • Ensure secrecy and safe handling of stock of security stationary cheque books, ATM cards, customer feed backs, complaints
  • And to address the issues
  • Identify customer needs and propose solutions or means for these needs and submit suggestions to senior management for any improvements required in operations
  • To supervise all the working of the branch and checking of day end reports
  • Supervision of account opening documents, uploaded by the banking officer/teller.

Radio Announcer RJ Officer

Bageshowori
Kathmandu, Nepal
01.2006 - 02.2009
  • FM 94.6 MHZ in Nepal

Program Production Manager

Radio Announcer RJ
01.2005 - 01.2008
  • Handling clients of different nation, Cultures, Society Sensitivities
  • Tastes, traditions and etiquettes has empowered me to developed the Understand of diverse backgrounds
  • To supervise all the radio programs.

Education

BA (Bachelor of Arts) -

Mahindra Multiple College

Have attended one day course on Effective Time Management conducted by GHRD - undefined

One day course on Anti Money Laundering Measures conducted by RNCD - undefined

One day course on Time Management conducted by Learning & Development alliance. Trainings and Seminar Attended: Seminar on leadership and personal Development , Landmark , Oasis Center Dubai. Manpower management and leadership development, Adv. Level course - undefined

China town, Deira

E-pos cashier - undefined

Skills

  • Customer retention international banking Management Information Portfolio management Change management Client relations Negotiating skills Business modeling Corporate banking Investments Project management Coordination
  • Strategic Planning: Establish corporate goals, short term and long-term budgets and developing business plans for the achievement of these goals Actively involved in business planning and analysis for assessment of revenue potential in business opportunities
  • Teamwork and collaboration: Demonstrate a commitment to the mission and motivation to combine the team's energy and expertise to achieve a common objective Understand the dynamics of effective teamwork in order to attain higher levels of performance
  • Accountability and responsibility: Demonstrate a willingness to accept responsibility and accountability for one's actions Exhibit a moral, legal or mental accountability in areas of responsibility
  • Integrity: Demonstrate trustworthiness and professionalism with clients, peers and team members Respond with consistency in situations that require honesty and candour
  • People Management: Align the team to the vision and strategy of the organization Understanding employees' short term and long- term goals, mapping them with organizational goals and create and communicate larger overlaps
  • Supporting and training staff: Understand the importance of facilitating ongoing professional development opportunities for staff Assess training needs and identify means to fill skill gaps Provide opportunities for staff to demonstrate leadership skills

Certification

Foreign Exchange Operations Financial Planning & Analysis Business Development Accounting Market Analysis Risk Management Business Strategy Sales & Services Strategic Planning Operations Management Auditing Customer Service Performance Management People Management Training & Development Reporting Activities PERSONALITY TRAITS Charismatic Leadership Conscientiousness Persuasive & articulate Eloquent KEY STRENGTHS

Interests

Travelling & exploring new places. 

Additional Information

  • ACHIEVEMENTS , Special Thanks and Recognition Award (STAR), Best Performer Award for Smart Pay Campaign, December 2014 December 2012 Service Excellence Award, April 2007

Languages

English
Fluent
Hindi
Fluent

Timeline

Branch In charge

AL-ROSTAMANI International Exchange, Al Khaleej Centre Bur Dubai
10.2012 - Current

Branch In Charge

Landmark Group of Company, DUBAI
05.2009 - 10.2012

Crew Leader

Nandos Restaurant
01.2008 - 02.2009

Radio Announcer RJ Officer

Bageshowori
01.2006 - 02.2009

Program Production Manager

Radio Announcer RJ
01.2005 - 01.2008

BA (Bachelor of Arts) -

Mahindra Multiple College

Have attended one day course on Effective Time Management conducted by GHRD - undefined

One day course on Anti Money Laundering Measures conducted by RNCD - undefined

One day course on Time Management conducted by Learning & Development alliance. Trainings and Seminar Attended: Seminar on leadership and personal Development , Landmark , Oasis Center Dubai. Manpower management and leadership development, Adv. Level course - undefined

China town, Deira

E-pos cashier - undefined

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BHIM GAUTAM