BHOOMIKA AGRAWAL
Customer Service Representative
Summary
- Highly professional -Dependable- Reliable and able to perform duties with minimal supervision
- Enthusiastic Customer service professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training. Motivated to learn, grow and excel in Customer service industry.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Credit Analyst
Unified Credit Solutions DMCC
Dubai
01.2020 - Current
- Use of software programs, including Advance Excel, and complete extensive research to evaluate business risk decisions.
- Created plans and communicated deadlines to complete projects on time.
- The responsibilities including analyzing credit data and financial information of companies that are applying for credit or loans to determine the risk that the bank or credit-granting institution will not recoup funds loaned.
- Prepared variety of different written communications, reports and documents.
- Documentation, Accounting and Computing skills.
Customer Service & Admin Support
Etisalat
Dubai
12.2018 - 07.2019
- Worked in the Admin Support and Customer Satisfaction Process for Etisalat Network Provider.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Worked independently & supported team in performance delivery.
- Helped HR in Analyzing sales and incentive data on behalf of team Manager and allotting team with their further targets.
- Developed team communications and information for meetings & Collaborated with team members to achieve target results.
Customer Service / Billing & Retention Officer
Converygys Pvt Ltd
Thane
04.2016 - 10.2018
- Handled end to end network with a flow of 80+ calls in a day.
- Helped customers with complaints and questions, Listen and respond to customers needs and concerns and helping retention team with the solution.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Bachelor of Commerce - Commerce
S.V.M College of Science, Arts & Commerce
India 06.2013 - 03.2015
Skills
Multitasking
undefinedAdditional Information
Kindly Note : I will be available in Stockholm, Sweden by 30th August 2022 on Spouse Dependent Visa
Timeline
Credit Analyst
Unified Credit Solutions DMCC
01.2020 - Current
Customer Service & Admin Support
Etisalat
12.2018 - 07.2019
Customer Service / Billing & Retention Officer
Converygys Pvt Ltd
04.2016 - 10.2018
Bachelor of Commerce - Commerce
S.V.M College of Science, Arts & Commerce
06.2013 - 03.2015
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